bought s htc desire 510(sprint) used and need to switch my number to it frm my iphone(sprint)
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I bought a HTC desire 510 from a friend they said all I need to do Is get a SIM card from Sprint and I can switch my number from my iPhone to the HTC no problem but when I called Sprint and gave them the numbers on bck of phone they said it is still active on a account and the only way I can switch my number from my iPhone to the HTC is if I have my friend called and have it deactivated but for a month now I have been trying to get a hold of the friend and nothing is there anything I can do to switch my number to it cuz my iPhone screen is broken and I cant see anything on it and the HTC is like brand new but the first person I spoke with at Sprint said it is a pay as u go account that it is still active on and I have a contact account with other lines and the second time I spoke with someone they said the friend had to call and j
Have the HTC deactivated for that account and then they could switch y number over I dnt knw wat to do or if anything can be done I spent the money on new phone and old phone I can't use u can just leave me voice mail and I need a phone that I can use cuz I am still paying for my line and can't even use it any help .I will appreciate it thank you

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  • If the phone is active on your friend.s account, it should be able to place calls on Sprint
    .
    The HTC phone needs to be inactive and pass Sprint's check at https://ting.com/byod
    Enter the phone;s information. If it passes, there should be no issue..

    You can call or cat with Ting support, but they woud only be able to get an idea of that the problem is, Only Sprint (or your friend) could remedy the situation.

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  • it is still active on their account but I have to get a SIM. Card in order to use the phone which they will give me free but then I need to switch y Sprint number frm my broken iPhone to the HTC and they said In order for me to do that my friend needs to call and have it deactivated from their pay as u go account that it is still active on or they said I have to pay the balance off they have on the account the phone is still active ro to just to be able to switch my number and use the phone I bought and I ain't having any luck getting a hold of my Friend and I ain't paying any ones Bill when I am still paying for my line and can't even use it but my friend said I shouldn't have any problem switching it that I just need a SIM Card which they said they will give me at the store but still can't put my number on it I dnt kmw wat.else to do I need my pho e already

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  • Here is the key.

    "... my friend needs to call and have it deactivated from their pay as u go account that it is still active on or they said I have to pay the balance off they have on the account the phone is still active..."

    Sprint says there is money owed and the phone is active. Bpth things need to be handled with Sprint before they will permit that phone on Tin or any Sprint MVNO.

    BTW, if there is already a SIM in the phone., you do not need to get another one. On Sprint, the number is not tied to the SIM.

    If you need a SIM and can get the other issues handles, you can buy one at https://ting.com/shop/microsimB2

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  • the Well the funny thing is I checked it on that site u gave me and it. A
    Came back as flagged or stolen now and just less than two weeks ago it wasn't and I called the friend and left them a message that they needed to call to deactivated the phone or give me my money bck and I wasn't nice bout so now it's stolen ok wow going to report it on fb

    Now cuz they blocked me not to Long after i time him i couldnt.switch it and i bought it bck in May and Just lees than teo weeks ago that a wat i was told by Sprint bit ty u for all ur help

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