Hello Ting Folks,
I have a couple of observations / suggestions from my daily use of the Ting website and Ting mobile app for for Android.
I have just had another EXCELLENT experience with Ting Customer Service. I sent my kudos for the person who helped me through this request system. I think it would be helpful to have a directory / list of email addresses people could send requests to.
ANDROID / MOBILE APP
In my daily use of the Android Mobile App, I have wish for rate info in the display. Currently, the usage and range (ie: 0-100MB for data) shows with the price for that level. If the NEXT level of pricing were shown, it would help in my management of my usage. I currently keep a link to the rates page on my home screen so I can refer to it, but it would be helpful to have the next level show in the app. Just my two cents. Thanks for listening.
Richter C Dobert
(Happy Ting Customer)