GSM Caller ID? Any idea when this will work?
Seriously Ting, your customer service has gone to crap? Can one of you answer me some time soon opposed to what has become the norm of not responding at all or waiting 2 months?? Need to buy a phone soon for my daughter.
We have not received any updated word on when we will be able to customize the outgoing Caller ID on the GSM network. Note that you will still be able to see the caller ID from incoming calls and outgoing will still show as a wireless caller with your number. Also, we are working to get ourselves caught up on the forums. No more months between responses!
Ok, I was told that outgoing calls would not show phone number to the recipient. Is that not the case? Can you see phone number on incoming and can the person being called see phone # on outgoing?
If so, them I'm good, I don't care if it shows the name or not as long as phone number shows both ways.
Why was I told differently? Has this been a recent change with outgoing calls?
You got it Mark. All calls, inbound and outbound, will show the number of the person who is calling. It's just the sending of the name along with that number that we are still working on. We have been hiring away so there is the possibility you were speaking with someone who wasn't super familiar with this feature. There is a LOT to learn when you start with Ting. I will look into who you were speaking with and get them an update on this as well.
This is an important feature for me as well. Hopefully the work is continuing with Tings GSM partner on being able to customize this.
Your FAQ: GSM Devices on Ting page says "Caller ID isn't currently available for GSM devices", but in this thread Jason says, "All calls, inbound and outbound, will show the number of the person who is calling. It's just the sending of the name along with that number that we are still working on." Looks like the FAQ needs to be updated.
We still don't have Caller ID for the GSM network.. we can only switch it to show "Wireless Caller." If someone has the GSM network and calls a landline.. the phone number will show up as expected, just not a Caller ID that you can specifically set.
Maybe the issue here is the way you are using the term Caller ID. If the called party gets the caller's phone number, that is Caller ID. If you talk about the associated name, that's a different service. Wikipedia appears to agree: "Caller ID ... is a telephone service ... that transmits a caller's number to the called party's telephone equipment. ... Caller ID can also be associated with a name of the calling telephone number. This service is called CNAM." AT&T's website has similar info. Please clarify what your service provides. If, as your FAQ for GSM says, that "Caller ID isn't currently available for GSM devices" that would scare me away from using Ting if I had planned to use a GSM phone. I cannot imagine a cell phone service that does not give you the number of the caller on incoming calls. If it is just an issue with the name, you need to be clear on this.
For GSM Caller ID clarity.
There is no option for "Caller ID" whereas the term CNAM stands for Caller ID Name (ex. your name). The only option for a Caller ID service (other than just your phone number) is to set up the ID as Wireless Caller.. there isn't an option for you to customize your phone number to be something specific other than the number, or for it to appear as Wireless Caller.
I'm confused by this thread, in that I don't know if Ting has plans to add outgoing CNAM to their system, where the CNAM is a real name. I am strongly in favor of having this option.
Please sign in to leave a comment.