Having issues with S3 phone/4G service
Answered

So my husband is having two issues, and we can't seem to figure them out through settings:
1. He can't access any data when he's not on a wifi network. And,
2. He hasn't been able to send or receive photo messages, at all. Even when he has a wifi connection.

We can't figure out if it is a phone issue, service issue, or what. This is the first smart phone we've had on our Ting plan, and it's really discouraging.

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Comments

3 comments
  • Ting CDMA (Sprint or Ting GSM (T-Mobile)?
    What model of S3? There are several models with varying levels of compatibility with Ting services.

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  • CDMA. Model number SPH L710

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  • Picture messages are tied to mobile data, so if one isn't working, neither will the other. The first step I would recommend is a profile update. You can find instructions for running this update here:

    https://help.ting.com/hc/en-us/articles/205428338-Initiating-a-Profile-Update-on-Your-CDMA-Device

    If that doesn't do the trick let us know and we will be happy to troubleshoot further.

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