Can I use a Moto X Pure Edition on Ting with CDMA?
Answered

According to Motorola, the new Moto X Pure Edition is compatible with all major carriers. Would I be able to use it on Ting's CDMA service, which is the Sprint network?

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Comments

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  • You need to chat with or call Ting support for their official answer.
    I know Ting supports unlocked iPhones purchased directly from Apple & Nexus devices purchased directly from Google. I do not know about any other new devices not purchased directly from Ting.
    Sprint has tightened the BYOD rules to exclude almost all new devices outside of those sold by Ting.
    If you have good T-Mobile access, Ting GSM could be a good option at the same rates. Any T-Mobile or T-Mobile Prepaid phone and any unlocked GSM phone that supports the network will work with a Ting SIM.

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  • Hey Robert, Bruce,

    So the Moto X Pure Edition has the band capability to work on both our CDMA and GSM network.

    We know for sure this device will work on our GSM network providing you get yourself a Ting GSM SIM card.

    This device should work on CDMA as well. Sprint's FED policy should not come into play here since the device is being purchases at full price from the manufacturer. We are able to activate the iPhone 6/6+ purchased through Apple as well as the Nexus 5/6 purchased through Google Play/Motorola on our CDMA service. The Moto X Pure Edition is in the same boat as these devices.

    With that being said, we did pre order one yesterday. Our plan is to test it as soon as it lands, we are hoping that Sprint has included it in their database, if they haven't, we'll be opening up tickets with them to have it added and resolved.

    Will update this thread once we have the Moto X Pure Edition in our hands and have tested it.

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  • I'll pre-order as soon as you guys confirm Brad!

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  • Just tried activating my Moto X PE that arrived today. No luck. This isn't to say it won't be possible soon though!

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  • Would it help to have specific device MEIDs to send to Sprint? My Moto X PE comes in 3 hours.

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  • Luke,
    Chat with or call Ting support. Perhaps there is something they can do to activate your phone manually.

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  • I have done a little more research with regard to activating the phone directly on sprint.
    https://www.reddit.com/r/MotoX/comments/3kkvtu/is_anyone_else_having_trouble_connecting_the/
    From here, it looks like a specific SIM card is needed. The one they use for the HTC One M9. Something about Sprint's "Spark" network. I haven't confirmed this as working. User pastaandpizza from that thread looks to have gotten his working.

    Bruce,
    I talked with tech support as soon as the activation failed the first time. I chatted with Adriana Z and she said she passed my information along to Brad. I then came and commented here.

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  • Hi Luke, have you tried activating again? 2 days ago Tings ESN checker had no clue what the phone was. Yesterday it fully recognized it and said it was compatible with Ting CDMA. You will need the CDMA sim from ting that works with the Nexus 6.

    I want to try the full activation myself, but the wife won't let me port her number yet.

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  • Blake,
    I just tried again. The IMEI makes it through the check fine, but once you enter an ICCID it says incompatible. I am trying with the nano-SIM that would go with a Nexus 6 (Model SIMGLW446C, purchased from Ting).
    We are going to take the phone to a Sprint store tomorrow and see if we can find a card that works.

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  • Thanks for the update Luke! Good luck at Sprint.

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  • Haven't been able to get my Moto X Pure activated yet. I received a type 'C1' sim from the Ting store which causes a message "The equipment doesn't support a UICC but a UICC exists" on the last page of the activation sequence. Ting support is sending a 'C5' sim - hopefully that will do the trick.

    I did stop by the local Sprint store a couple of times. They swear the sims they gave me are the ones that are used with the HTC One M9 (63.06a), but both caused the same error message. I would interpret that error message as the Ting activation system not being able to handle a CDMA/GSM combo phone, but I guess I will wait for the C5 sim to see.

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  • Luke: Did you get a sim that works with your Moto X Pure? I received a Model SIMGLW406C sim from Ting which did not work. None of the three sims I was given at the Sprint store work. Ting said to wait for the C5 sim they were sending, but I think that is the same as your SIMGLW446C. Going to be disappointed if waiting for the new sim doesn't help.

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  • Ken,
    The sim number I listed is what Ting would call a C5 card. Even though you didn't have any luck at Sprint, I'm still going to try in case I get lucky and they can figure it out.

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  • I successfully activated my wife's Moto X Pure with the C5 card purchased from Ting. Very easy process. No hiccups. The MEID was approved, then the sim card ICCID was approved. Calls, LTE, text, MMS all work. I hope everyone else is getting theirs activated as well.

    In case it matters, the phone was purchased from Amazon.

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  • I am very interested in using this phone on Ting CDMA. Has anyone besides Blake successfully activated?

    Also a note for Ting: Your help forums are automatically sorting answers based on votes with no way (unless I'm missing something) to sort the posts in chronological order. For many threads, it really helps to be able to read in chronological order. Votes are nice but it's hard to follow a thread when the sorting is by votes.

    DC

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  • Well, I have the Ting C5 sim and still can't activate even though Blake was able to. Just spent some time at Best Buy Mobile trying out different sims without luck. I do get a different error message when trying with the Ting sim. Also, I got my phone through Amazon. Did everyone else here get theirs through Amazon or somewhere else?

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  • Mine is a Moto Maker model. Ordered directly from Motorola and flown in from China. So far, these are the SIMs I've tried:

    Ting C1 53.04a

    Sprint Store 63.06a

    Sprint Store 63.06a (Sprint store says 63.06a is correct for HTC M9)
    Sprint Store 63.07a

    Sim cards are programmable - maybe the older stock aren't set up properly for the new Moto X.

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  • Success!
    I called support again tonight and they didn't have any trouble getting things set up. I mentioned that I had been going to the Activate page. The support guy mentioned he used the BYOD page because it was closer to his mouse. Maybe try ting.com/byod and see if it goes better.

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  • OK - very pleased to say my C5 card from Ting arrived a day early and after a little bit of work, My Moto X Pure is up and running on the Sprint CDMA network. For some reason the Ting BYOD/Activate page did not like the ICC number, but a Ting support person was able to get it entered and the phone activated. it also took some time to get the PRL and Device settings downloaded for some reason. That stalled, but restarting the download worked. The only difference in the ICC card had 63.08a printed on it, which is one higher that the ICC cards the Sprint Store gave me. Don't know if that was the problem or not.

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  • Pretty decent odds that the SIM model being a couple iterations behind is what was causing the problem. Good to hear this has activated for you on CDMA. Please keep us posted about any problems you may encounter!

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  • Ordered mine w/ Ting Nano SIM C5 (CDMA). I'll let you know how activation goes mid-October when it ships.

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  • I just completed activation of my new Moto X Pure Edition with Ting on the CDMA network.

    I ordered my phone directly from Motorola at the end of September. After a 5 business day shipping delay (clearance delay with FedEx) I finally received my phone. I had to wait for my Ting Nano SIM C5 to arrive, which just came this week.

    I can confirm that activation is working and, in my case, without any need to contact Ting support.

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  • Thanks for letting us know Jerry!

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  • I also successfully activated a new Moto X Pure Edition (ordered directly from Motorola) this past Friday on the CDMA network. I simply followed the web instructions, and after calling some ##????# number I had to reboot the phone. This was not obvious as the phone didn't tell me to do that, but the Ting page did, so trust the instructions on the Ting page.

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  • Ordered a MXPE directly from Motorola and after receiving multiple SIM Card from Ting (CDMA C1, C5 and TMO GSM) still have not been able to activate it on Ting.

    Im seriously considering returning the phone. Ting blames
    Motorola, they blame Ting and the process has been overly frustrating. It shouldn't really be this difficult.

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