I was about as die hard a Ting fan as they come, but lately Ting's customer service has been plummeting. I'm actually embarrassed that I used to brag about their support and service so much. I'm starting to see more and more complaints like the above. My personal experience has been similar over the past 6 to 8 months. As of next week I'm headed over to T-Mobile (and I thought that would never happen). There's just no way I'm investing in three iphones with nonexistent customer support. What a shame because Ting initially set the bar so high.
Customer Service has been (shockingly) disappointing - a stark contrast to how Ting used to be.