HTC One M7 - EHRPD 65535 Error and no data service since OTA update that was just pushed out
Answered

I am unable to connect to data for more than a second or two (and only after multiple PRL/profile updates). I keep getting an error message "EHRPD: 65535". This started happening after an OTA update that was just pushed out to my phone - the phone worked fine ever since I got it before this update that was just pushed out

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28 comments
  • I've been having the exact same issue recently. Would reactivating the phone via ##72786# work with Ting or is that Sprint specific?

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  • I tried that, didn't work

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  • I'm having the same problem here as well. Any fix would be much appreciated.

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  • Same issue here. I can connect to 4g but not 3g, which I get most of the time. I tried the self activation steps as well to no avail.

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  • Found a quick temporary fix. I found this help topic from last year with the same similar issue.
    https://help.ting.com/hc/communities/public/questions/203790068-Mobile-Data-Error?locale=en-us

    In it, the user changed their "Network Mode", under "Mobile Network settings", to "CDMA Only". This allowed me to connect to 3G signal again.

    This really is only a temporary fix until we can get an answer from Ting though unless you aren't concerned with no 4G data.

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  • I discovered the same thing - CDMA only works for me too, but only at 3G speeds. 4G/LTE does not work

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  • Same issue here. Emailed Ting 2 days ago - no response. Have also tried chat but had 19 folks in the queue that was just not moving at all. Right now I've been on hold with them for over 30 minutes and in chat queue of 16 people. Thinking I'm going to be changing to a company that actually has some customer service.

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  • Wow - after waiting an hour on hold Ting basically said - too bad, we are sorry but we can't answer you call and hung up. As I mentioned I've tried to use chat and email to address this issue with Ting. Time to look for a new provider.

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  • Just switched over to sprint. Still no word from Ting on this issue. It's been over 5 days since I contacted them over email.

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  • they finally got back to me today to the ticket I opened 6 days ago.. said that if it's an HTC update, then "it may take some time before we get a resolution to this and will most likely come from HTC themselves."

    looks like it's time to get a new carrier

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  • I chatted with support over the weekend and switching to CDMA does temporarily solve the problem (albeit without 4G). Not sure why all the animosity in this thread. It's not even Ting's fault. It's an HTC issue. I found support very helpful and quick to reply.

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  • because we're paying for 4G data, and expect to get the service we're paying for. if we can't get 4G data that we're paying for, and they don't have any clue when it will be fixed, you don't see any reason to be upset?

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  • Honestly, I don't. This isn't a Ting issue. I think you're aiming at the wrong culprit here.

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  • Derek- Ting is responsible for lousy customer service. The chat wait time was crazy long. They tell you to call and set expectations that you will not be put on hold. Despite that promise I was on hold for an hour and then got a recorded message saying that they can't help me and hung up on me. They say they will respond to email reports as soon as possible. Is 6 days an acceptable response time especially for an issue that causes you to not have a data connection? Only those who hunt about on this site would find the workaround that allows you to at least use 3G.

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  • Had the same problem. Called Ting. Customer service was fine. Quick answer, looked up my account, described the problem ... ehrpd 65535 ... was told the following immediately.

    "HTC One update, not a Ting issue. Have to wait on HTC to fix, CDMA only will get you up (albeit) at 3G speed."

    OK. Now I found this thread, after, the call, so perhaps first through the glass gets all bloody, but I've found Ting excellent on so many levels, and since this is an HTC caused problem, I don't blame them,

    That said, if TING was to give me (and all those affected) a $5 monthly credit (August & September) until the problem is resolved, I think that would be the right thing to do.

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  • Wow, I thought I was going crazy till I saw this thread. Glad I didn't waste any time calling Ting customer service. I've tried everything, changing all my settings, factory reset ect.. My M7 will not connect to Mobile data if there's no wi-fi available.. occasionally it does connect, at home.. but anywhere else it never works.. started right after the last update 2 weeks ago..

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  • Same problem here. I've been getting by on the CDMA-only option. If this is an HTC issue, does anyone know if it has been communicated to HTC, be it someone from Ting or an individual M7 user? The HTC US website is incredibly unhelpful, and based on my search it looks like the M7 is no longer "supported" through their online help function. I am hopeful that we aren't totally out of luck on getting a fix pushed out by HTC, but I'm not going to hold my breath either. Frustrating to say the least. Any input or insight from Ting personnel would be helpful, but it looks like they are staying out of this thread entirely.

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  • I contacted Ting two days ago, was told that "our network partner was looking at pushing out a profile update today that they're hoping will fix the issue". Didn't work out, I guess - I've had no HTC updates since then, and the available profile update doesn't solve the problem. On the bright side, my data use is going to be very low this month, so I'll save a couple of bucks. ;)

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  • This is a known issue that has affected many users since the latest roll out was delivered by HTC. The fix is still in the works and we are in communications with our network partner about it. The temporary fix listed mentioned here should get you 3G for now. As soon a solution has been developed we will spread the word!

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  • So, Ting clearly knows this is happening to M7 users and is waiting on HTC to push a fix. Fine.

    So why in god's name are they not:

    1) Letting M7 users know that a) Ting is aware of the issue, b) there is a crappy but better-than-nothing fix, and c) that a real fix is coming

    2) Let their customer service reps know about the issue and how to handle it when M7 users call/chat. I've been advised to perform multiple factory resets, which are a total pain. I've been told that this isn't a Ting issue and that I'm out of luck. Reading between the lines, I've basically been told to buy a new phone or find service elsewhere.

    The complete lack of help or forethought is insanity. I realize that this isn't Ting's fault, but it's certainly their duty to address the issue when their customers can't use the service they're paying for.

    I am very disappointed.

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  • Wow, a month goes by and nothing.. my phone is almost worthless now.. Thanks HTC. bout ready to jump ship from the Sprint network as well. Great job guys!

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  • Still being asked to do a "Carrier Reset" ... this, however, doesn't fix the issue... I'm still @ 3G only.

    https://help.ting.com/hc/en-us/requests/949936

    On the upside at least Ting is still contacting me about the issue... though it doesn't look like much is changing.

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  • and still nothing.. on CDMA.. getting 3g here and there.. Thanks guys!

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  • I've been talking with one of Ting's service reps over this issue (for a month) and they finally sent me this:


    Hey Kyle,

    Just letting you know that they are working on fixing the issue with HTC One phones on the LTE network,

    The issue will most likely be resolved by October 1st,

    Let me know if you need any further assistance after that date with LTE,


    So there you have it. October first, perhaps.

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  • I had a update from HTC today, seems to have the LTE/CDMA option working, anyone else?

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  • October 5th still no update available and no news..

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  • I got the system update from HTC pushed to my phone a couple days ago. didn't fix it, so back to 3G/CDMA only mode. Is this affecting all Sprint users, or just Ting? if it's just Ting, then it's their issue, not HTC's

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  • got the update yesterday. So far so good.

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