HTC One M7 Loosing Data Connection After Update

I got this phone from a friend who purchased it from ting, which worked great the first month and a half of owning it. Then after an HTC update, I get dropped from the data network really frequently and can't reconnect half the time.

The message from the phone says, "Unable to establish a wireless data connection. EHRPD:65535." I realize seems more like an HTC problem than a ting problem, but why push updates that don't work on the network?

Any fixes?

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10 comments
  • I've had the same issue. I've been able to temporarily fix it by turning off the phone and back on. Its only temporary, after 10 minutes it gives the same error, texting and call works flawlessly.

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  • I've had the same issue, and suspect that it has something to do with 4G LTE on the phone. I can change my "Network Mode" in "Mobile Network Settings" to 'CDMA Only', and the message goes away. For some reason, when I enable LTE, it won't hand-off to 3G when I'm out of range, and it locks up. I'm massively irritated by this, as the phone has been good for a couple years. Should also be noted that Sprint has been doing software and hardware updates to their towers and servers, which could be part of the problem as well.

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  • It seems like that is the case for me too Dana, thanks for the input it seems I have a stable connection on CDMA only which is good enough for the time being.

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  • I too have been having this issue. Wi-Fi is fine, phone calls and text are fine, but mobile data is basically not functioning.

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  • I too have had this problem. Luckily it doesn't lock up, it just won't connect to data. But it doesn't resolve even for a short while after restart. I am hoping that it is just Sprint updating equipment.

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  • +1 For the CDMA only toggle getting data connection established again.

    Knock knock ting - could you please weigh in on this? We're getting frustrated and you're losing data usage money!

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  • I've done some snooping around and this is a common problem. The last update HTC did to the android OS is affecting the app that controls the phones ability to use CDMA/LTE switching. The purpose of the app is to give flawless handover to CDMA when LTE is unreliable or has weak signal. The last update broke this app and is basically noticing an LTE signal and connecting to it. When the signal is too weak, or unreliable it's dropping it and not connecting to CDMA. Thus your phone has no data connection. From what I have heard from HTC, they are aware of the issue and will be rolling out an update in a few weeks(as of a week ago. ) Main point is actually not Tings fault, and it should be resolved soon. I'm calling in to both ting and HTC to make sure they are aware of the issue and to possibly get an ETA of the update rollout. I'll post after I've got a concrete plan from HTC.

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  • Alex V. - thanks for the add'l info - that clears things up a bit; I appreciate it. Hopefully mobile carriers can collectively lean on HTC to get this bug prioritized/fixed.

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  • We don't have a permanent fix for this yet but it appears that you can change your preferred network type to CDMA you will at least be able to hold a 3G data connection until this gets resolved.

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  • Okay, they released an update and it seems that cellular handoff is fixed for the most part, though still a bit slow. WiFi is completely jacked now. I constantly loose connection. So, I guess it's back to the phones again.

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