Since my bill was going to be more than $110, I was advised the other day that an initial $110 charge was going to be made on my account . That was fine - except that the card number listed in my account didn't have enough funds available when they processed the payment yesterday.
So, when I received notice yesterday that there was a problem with this card, I logged into my Ting account and updated the card to a different one that would take the charge without a problem. I then responded to the notice I received, advising that I had updated the card to a new one.
Tonight, at 1:00AM, right in the middle of my busiest work period (I'm a driver for Uber) -- my phone stops working - which means I have to stop working and will miss out on at least $150.00 of income that I would normally make.
Shutting off my phone service when it shouldn't have is one thing -- doing it at an hour when your office is closed and not providing the ability to correct the problem myself online is completely outrageous!
I understand it in order to provide low rates you can't operate a 24-hour customer service center -- but you could just have easily scheduled my service to be suspended at 8:00am tomorrow morning instead of tonight, when there is someone available to correct the problem.
I have been a huge fan of Ting until tonight. But these circumstances show how little regard is given towards the real-world needs of your customers.
Will be looking for a new provider first thing in the morning.