Ting customer service is horrible - If you have a custom rom, just port away.
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I've had troubles porting my phone with a custom rom. Customer Service directed me to a stock rom with I've installed correctly and activated the phone. The problem is that stock rom had a security feature embedded in it which as locked out my wifi and usb. Ting refuses to take any responsibility, even though they directed me to the rom. Additionally by their own admission there is no warning not to activate with a custom rom. Ting screwed me and they aren't going to warn anyone else so they can screw them too. I've taken my phone to a couple of local shops and the original carrier, plus talked with the manufacturer. Everyone says I need a phone. With a new phone in hand, I'm out of here. Ting you're done screwing me.

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  • Ting warns not to use/buy a phone with a custom ROM here:
    https://help.ting.com/hc/en-us/articles/205428788-Buying-a-Device-for-BYOD-Tips

    1. Non-Stock ROM or Flashed Devices

    You should not purchase devices described as having been "flashed," "modded," or "running a non-stock ROM," because they may not function on the network at all.

    In many cases, you'll be able to go through the online activation process only to find out later that the device will not actually function.

    You may end up with a device that you can't use, that you also can't get refunded because your return window has closed while the device was going through the activation process.

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  • Ben,

    While true your link does state that it's not easy to find and it's not in the initial instructions. Here are the inital instructions that Ting directs you to:
    https://ting.com/byod
    If your number is good you get this https://ting.com/byod/IMEI_good
    which leads you to https://ting.com/go/byod_results

    Where is the warning. Oh there isn't one. Welcome to being screwed. Ting will then claim you didn't read the help section of our website. Why would anyone do that, activation is so easy my dog could do it. Why is it so easy. Because Ting wants to screw you.

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  • Eric, the page I quoted from saying not to use phones with custom ROMs is very easy to find. It's actually linked to on the main BYOD instructions page:
    https://ting.com/byod

    There is a link on the BYOD page for buying a phone from Ting, and a link for using a phone not from Ting... the warning is on that page. I wouldn't call that hard to find.

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  • Follow the steps and show me the warning.
    1) https://ting.com/
    2)https://ting.com/byod
    3)https://ting.com/byod/IMEI_good
    4)https://ting.com/go/byod_results
    Where is it at?

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  • Furthermore your link is a non sequitur, as it's for if you are buying a device from Ting. Why would anyone who has a custom rom look there. I already have a phone.

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  • The link I'm referring to is the one for a phone not from Ting. There are two links on the BYOD page about phones to use, quote from my last post: "There is a link on the BYOD page for buying a phone from Ting, and a link for using a phone not from Ting... the warning is on that page."

    1) Go to the first BYOD instructions page:
    https://ting.com/byod

    2) Click the link for using phones not from Ting (3rd party):
    https://help.ting.com/hc/en-us/articles/205428788-Buying-a-Device-for-BYOD-Tips

    There is the warning not to use custom ROMs. It's one click from the BYOD page, easy to find, and not hidden.

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