Wifi calling REG09 "Missing 911 Address" error
Answered

I have an LG G2 that I mostly use on wifi at my office or at home. At both location I some times see an error icon saying REG09 "Missing 911 Address". When this is up it disables wifi calling and uses normal radios. Some times if I turn off and on wifi calling, wifi radios, or the phone itself the error will go away. I tried following the phones instructions for registering the address associated with the wifi location for 911 but it wants a tmobile account to do it. It won't let me make a tmobile account because I don't have a tmobile phone number. What can I do?

1

Comments

93 comments
  • Official comment

    Hey Mitch,

    We can update your address on file to prevent this error from popping up on your device. I'm going to send you an email to verify your address, so keep an eye out in your inbox!

    For anyone else reading the thread, if you see this error on your phone, reach out to us over live chat, or on the phone at 1-855-846-4389 and we will gladly help out!

    Comment actions Permalink
  • You probably need to chat with or call Ting support for their official answer.
    I am curious what the solution is for this issue.

    0
    Comment actions Permalink
  • This was also my fix for the Lumia 640.

    0
    Comment actions Permalink
  • You don't respond respond to my emails after telling me to email you and this is still not working. I told you it worked 1 short time and you took that to mean it was completely fixed even though I've continuously said it's still not working. Can you please hand this over to a different support person? Thank you.

    0
    Comment actions Permalink
  • Hey Mitch!

    Take a look at your email, I was able to send one out to you with a solution to the problem you are running into.

    -1
    Comment actions Permalink
  • Please help me fix this problem with my MetroPCS WiFi calling.. Im getting the reg09 missing 911 address as well.

    0
    Comment actions Permalink
  • Hey Shawn, 

    Sure, no problem. I'll have to change something internally for you. I'll be emailing you. Talk soon! 

    0
    Comment actions Permalink
  • I have the same Wi-Fi calling code on my Samsung On5 I have active service & have updated all info on my Mpcs Account

    0
    Comment actions Permalink
  • I can't call out on wifi need help please

    0
    Comment actions Permalink
  • I have a On5 and can't make Wi-Fi calling due to 911 address

    0
    Comment actions Permalink
  • Hello. I just got this LG Stylo 2 phone yesterday and i woke up this morning to a WiFi calling error and I don't know why. Is there some way someone can help me? I don't know how to make this notification go away and I don't want it to interfere with anything!

    0
    Comment actions Permalink
  • I'm having this same issue. Please help.

    0
    Comment actions Permalink
  • My HTC phone keeps saying this and when I go to the web page it won't work,how do I fix this

    0
    Comment actions Permalink
  • Please help trying to use wifi callung I keep getting 911 error message

    0
    Comment actions Permalink
  • How could I call you if i cant use my phone no other phones in the home please fix my problem

    0
    Comment actions Permalink
  • I'm having the same problem can someone help me ? Reg 09 911 adress update

    0
    Comment actions Permalink
  • Same problem. Help please

    1
    Comment actions Permalink
  • I am having the same problem but i dont have cell service where i live so the wifi calling i rely on and its extremly frustrating when i cant use my phone ....i have the stylus 2

    0
    Comment actions Permalink
  • James hunt

    0
    Comment actions Permalink
  • Hey folks, we've noticed that some MetroPCS customers have found this thread looking for help with wifi calling errors. I'd like to clarify that we can only look into errors affecting customers using Ting.

    If you're here as a result of looking for a fix for a similar error on MetroPCS, you can find their contact info here: https://www.metropcs.com/contact-us.html

    Otherwise, check out Kim's answer above!

    0
    Comment actions Permalink
  • How do I update the 911 address on my phone ?

    0
    Comment actions Permalink
  • I'm having problems using my WiFi calling due 911 address error on my Samsung 7j

    0
    Comment actions Permalink
  • I'm having problems using my WiFi calling due 911 address error on my Samsung 7j

    0
    Comment actions Permalink
  • Please help me as well. Same error message and * cant call out. Email is gray.s520@yahoo.com thanks!! Single mom and beed wifi calling!!

    0
    Comment actions Permalink
  • I also keep having this problem on Metro PCS. I'd appreciate it if you helped☺.

    0
    Comment actions Permalink
  • Can't use my phone right now because of this 911 emergency block.

    0
    Comment actions Permalink
  • I have a galaxy s7 and I got a spam call and now I have the code reg09 missing 911 address on my phone how do I get rid of it

    0
    Comment actions Permalink
  • To everyone who's recently messaged about this error; please feel free to give us a shout at 1-855-846-4389 so we can look specifically into your account to get things sorted out and updated! :)

    -1
    Comment actions Permalink
  • I am getting the mssg wifi error missing911 address! What can i do to make it go away?

    0
    Comment actions Permalink
  • My Wi-Fi calling is not working it is showing an error for my 911 address

    0
    Comment actions Permalink

Post is closed for comments.