Will I lose my number if I switch my device from FreedomPop to Ting?

Hi, I've had an iPhone 5 (BYOD) that I've been using through FreedomPop for over a year now and I just can't deal with the subpar quality anymore. I have read on other sites that you need to have a service "babysit" your phone number while you move your device from FreedomPop to Ting if you don't want to lose your phone number. Is this true? I just want to switch my device from FreedomPop to Ting without losing my current FreedomPop number. Thanks for your help and feedback!

0

Comments

6 comments
  • Here is my best guess as a Ting user.
    If you wish to use both the phone & the number on Ting, I think a few things would need to happen.

    1. Your number needs to be transferred to another device
    2. FreedomPop would need to push the device back to Sprint's database. I do not believe you can BYOD between MVNOs
    3. You could then BYOD the phone to Ting and transfer your number back to it.

    I do not know how you can best achieve step 1.

    0
    Comment actions Permalink
  • I assumed you want to use Ting CDMA. It uses the same network as FreedomPop.
    Ting GSM service may be an option, but that phone would only get 2G data as well as voice & text.
    Check coverage at https://ting.com/coverage
    1. Buy a Ting GSM SIM from https://ting.com/shop/gsmSIM
    2. Transfer your number to the new Ting SIM
    3.Put the Ting SIM in the phone and complete activation. See https://help.ting.com/hc/en-us/articles/205428628-Completing-Your-iPhone-5-5c-5s-Activation#GSM

    0
    Comment actions Permalink
  • Hey Logan,

    In some cases, Bruce has the correct answer when bringing over a device from Freedompop. If you enter in the MEID number of your phone when you are trying to activate and it shows "in use" we would have to temporarily port your number into a different phone. After that (like Bruce said) Freedompop would release the device so we can activate it on our end. However, if the device shows that it's good to activate, there should be no problem bringing the phone over and porting your number to Ting :)

    0
    Comment actions Permalink
  • Hi Bruce and Jamie,

    Thank you for your answers. When I check the MEID it says that it is currently in use. So Jamie, what do I need to do to port the number into a different phone? I don't have any other Ting devices that could temporarily hold my phone number while I switch my iPhone over. Is this something that Ting could help me out with? I'd like to be able to switch over as soon as possible, but I'm not sure what to do.

    Thanks.

    0
    Comment actions Permalink
  • Hey Logan!

    You have a few options.

    1) You could get Freedompop to put your phone number on one of their temporary devices so they can release the device and thus spawn the chance to port your number over from them to us on that particular phone.

    2) If you give us a phone call, hop in a chat, or send us a help request with some of the details regarding your phone number and device we might be able to assist you!

    0
    Comment actions Permalink
  • Hello Logan, I was in the same boat as you, within two weeks I spent 90+ hours on hold with freedompop, and when it came time to port my number to Ting, the wonderful people at ting spent hours on the phone with Freedompop, who then rudely hung up on Ting. I finally told the people at Ting to just give me a new number.

    Thanks to Freedompop I had to cancel my bank card and get a whole new one, I originally ordered 2 phones, I called because they billed me for 3 phones and trying to cancel the one order, they tried selling me two more phones! They sent me two phones and billed me for 6.

    0
    Comment actions Permalink

Please sign in to leave a comment.