Porting from GV to Ting - "The information submitted does not match the information in their records."

I am trying to port out my Google Voice number to Ting.

I have released my phone number with Google Voice
I have updated my current address in Google Wallet and added a new credit card.
I originally ported the number into GV, so I did not have to pay the "Port Out" $3 fee.

On the Ting side:
I am using my 10 digit Google Voice number as my account number.
I am using my Google Voice voicemail PIN as the "port out pin"

After numerous attempts, Ting keeps reporting :

"The information submitted does not match the information in their records."

I have used both my home address and a "Mountain View, CA" address i found for Google. Both have the same result of "The information provided does match the information in their records"

What am I missing?

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1 comment
  • You could try adding a 1 to make the phone number 11 digits instead of 10...

    Just a thought.

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