T-Mobile vs Ting on T-Mobile

I am trying to figure out the differences between T-Mobile on Ting and T-Mobile native. Been a Ting customer for years now, but the customer service isn't so good, and having some issues with the Sprint network that nobody knows when will be fixed ("we will email you when they fix it") and not willing to give me a sim and let me try the T-Mobile network on my Nexus 5. If there is no particular benefit to staying with Ting I could just switch over to T-Mobile natively. The price pressure on the major carriers has definitely changed the game since I moved to Ting years back. My bill has been trending up to $70-80 before taxes with 2 lines, mostly due to data usage which I rely on for my work. Have been going beyond XL data.

T-Mobile will offer for $80 unlimited everything. We know that is now really how it works, that is 1GB per phone LTE data and then the speed is capped to 100kbps. Can pay another $10 for 3GB on one phone and for all practical purposes it would never cost me more than that.

With Ting I have the potential to save money, depending in my monthly use. I also have the potential to spend more than I would with T-Mobile in a heavy month due to more talk/text/voice all of which are usage based.

What I am trying to compare is the ups and downs of this, it might help others...there are some vagaries of the MVNO vs being on the network I am trying to figure out, maybe someone can fill in the gaps:

Wifi calling: This charges minutes of voice in both Ting and T-Mobile, though T-mobile is unlimited voice so I guess this is a wash unless I am making heavy calls in a month. I was an old T-Mobile customer and I always loved the wifi calling which had been exclusive to them.

Roaming - T-Mobile does have a data roamaing allowance, it is small like maybe 10-20MB at the lowest plan. But they will let you roam that much so you can get data in a pinch if you are outside their coverage area. I assume this is not true with Ting, there is no data roaming whatsoever just like the Sprint network?

Sharing Data - Ting shares the data, which is good since I use way more than my wife. T-Mobile is not clear if, on their plans, I have 2GB total from 1GB each phone, do I share that, or is it per phone. Does anyone know?

MMS issues - I have has MMS issues since day one with Sprint, sometimes it was the phone, sometimes the carrier issues etc. but it has always been frustrating. Right now MMS is not working on Sprint over the LTE network for my Nexus 5, was told no idea when they will fix it, and I don't know if this is a Ting only issue. I have to force my phone to 3G to download MMS. None of my friends with major carriers ever have problems with MMS, this seems to be an MVNO problem. Anyone have MMS issues on T-Mobile network with Ting?

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  • I moved to T-Mobile for a while before I moved to Ting GSM. The Ting GSM service is currently incomplete. They do not support Wi-Fi calling on iOS or officially support International roaming.
    For most people, Ting GSM is less expensive. We were surprised by the amount of taxes & fees T-Mobile charged in addition to their higher rates. In our experience, our $80 plan we over $100 after taxes & fees. On my last Ting bill (4 lines - 2 GSM & 2 CDMA) my taxes & fees totaled $6.17.
    T-Moible has some features like free International roaming & "Music Freedom" that they reserve for themselves. Of course, the costs of these "free" features is buried in their higher rates.
    I believe Ting GSM roams in some places, but you cannot necessarily expect to roam just because an area has AT&T service. Use the Ting coverage map to verify. From what I remember, T-Mobile's data usage is per phone, not truly shared.Using Wi-Fi for data can greatly reduce your data usage.

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  • It is no contest - the current T-Mobile offerings are SO much less expensive than Ting's high data rates. 4 phones with 2 GB EACH costs $100 before taxes. Meanwhile Ting is charging me $132 before taxes for using HALF that amount of data. (Not to mention that T-Mobile continues to give you throttled data after that.)

    I too regularly have MMS issues with both our CDMA and GSM Ting phones. We routinely and somewhat randomly are denied access to MMS images that others receive fine. We are not happy customers. I'm a bit shocked how blase Ting is about their high costs (they claim only 2% can get a better deal elsewhere) -- the only people for whom Ting is still a bargain are those who have smart phones but don't actually use them for any real 3G/4G data.

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  • I've left Ting and been on TMobile for about 6 months now. Couldn't be happier, I pay about $25 more than I did with Ting...but no more MMS issues, wifi calling on the iPhone, and better customer service. 

    Ting was great for a long time for me, especially when I didn't need my phone so much for work. If you rely on your stuff working to get through the days, or just don't have time for the headaches of buggy service, spend a little bit more with TMobile directly.

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  • I just read a news article on The Verge, dated today, that mentioned T-Mobile's budget $15 Connect plan which includes unlimited talk and unlimited text and 2GB of data (or $25 if you want 5GB data). I've been on Ting for many years but this plan starts in 2 days and I'm seriously thinking of switching. Ting needs to seriously lower prices to compete with this.

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  • Hi Brent,

    We've always been supportive of our subscribers ability to shop for the best possible deal as that's what generally brought them to us in the first place. We've added an option recently (you may have seen the banner on Ting.com) that is comparable depending on your needs, for example we would include International calling for free to most countries where you'd be best to verify that cost before moving to a new carrier if its something you rely on to keep in touch.

    If you have Wi-Fi at home you can also look at the option of using 3rd party apps to keep your usage down currently, for example using Hangouts to make free calls over Wi-Fi would definitely help keep your cellular costs down using a pay for what you use system like Ting as opposed to paying for unlimited minutes you won't be using.

    If you do decide to give them a try we'd be sad to see you go but we aren't in the business of trying to sell a service to anyone that it won't benefit. Just know that if they don't meet your expectations we'll always welcome you back!

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