Does Your Motorola X Pure Edition (2015) Get 3G Data?

I've never been able to get 3G data on my MXPE. Working with Ting and Motorola to resolve the issue and we need to know if there are any MXPE phones on Ting service that can get 3G data?

If you can help:

Go to Settings > More > Cellular Networks > Preferred Network Type and choose 3G. Turn off Wi-Fi, then test the data connection and see if it works.

Appreciate any help.

DC

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Comments

15 comments
  • Hi D C ! I saw that Taylor was able to get in touch with you! As mentioned, typically we haven't had too much of an issue getting 3G to work on the MXPE model. If you're able to receive a replacement from Motorola, let us know if you were able to get the 3G up and running on it!

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  • Mine does not get 3g, lte works fine (took days for it to start working) but no 3g. I have a feeling it's some kind of provisioning issue, I say this because of the issues I had getting lte to work.

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  • Any luck with this dc? This is starting to get annoying, if I'm in a questionable lte area I have nothing to fall back to. That new sprint 1GB plan is looking better everyday.

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  • Hey Eric,

    I ended up sending the phone back to Motorola and should receive a new one some time this week. I couldn't confirm a widespread problem after posting on multiple websites. I ran across a few people who are having issues but the majority are not. Ting confirms they do have MXPE phones working on 3G so hopefully a replacement phone will not have any issues.

    But, it sure smells like an activation issue to me instead of a phone malfunction because I did get 3G working for about 1 minute one time after trying another factory reset. During that minute the connection was great and the speed was good. But, I lost the connection and never got it back. An app (SignalCheck Pro) on my phone kept reporting the connection was "unregistered". At first I thought that meant something but the app also reports my Nexus 5 as unregistered if I turn mobile data off.

    After moving my number back to my Nexus 5, I was going to take the phone to a Sprint contact I know to see if it could be activated and tested but unfortunately my contact is no longer there and I ran out of time.

    I'll post a followup after getting the new phone.

    DC

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  • Well I was hopeful 6.0 would fix this issue, guess not :( Not sure what to do now, thinking about switching to sprints 1GB plan.

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  • Hey Eric,

    If you try to switch to Sprint, make sure they will let you walk away if 3G doesn't work on that phone.

    My replacement Moto X finally arrived yesterday but I'm holding off on activation until Ting responds to some questions I have in a help request.

    I'll report back.

    DC

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  • I'll wait to see if yours works or not, obviously id rather stay with ting since its cheaper, but not having access to 3g in rural areas will probably force me to switch.

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  • Hey Eric,

    Sorry to report that my new MXPE has the same 3G issue as the first. Since I sent the first MXPE back, I've acquired an Airave because the Sprint signals at my house are a bit weak. Strange thing is that I do get 3G data when connected to the Airave but nowhere else.

    I had previously reported this problem on various websites trying to ascertain if there was a widespread problem with the MXPE. I could not find any reports of a widespread known 3G problem like I’m having. Overall the responses were limited. But, given those responses and other information, here is what we know at this point:

    1) There are no reports of MXPE 3G issues on AT&T, T-Mobile or Verizon. In fact, I found several people who tested 3G and confirmed it was working on these networks.
    2) I found a handful of people who are Sprint customers and confirmed 3G works for them with this phone. I also found a couple of people on another Sprint MVNO (RingPlus) that report working 3G connections.
    3) Ting has at least 2 customers with 3G issues, one of which (me) has had 2 MXPE phones with the same issue.

    I've asked Ting to escalate the problem to the highest level possible.

    I'd prefer to have this phone on the CDMA network but another option for both of us (assuming adequate service levels) is to move the phone to Ting's GSM network. Not ready to do that yet as the last time I checked, T-Mo wasn't good in areas I need to travel. Hopefully that's changed but I want to do everything possible to get this phone working on CDMA first.

    Please report back if you make a successful change.

    DC

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  • Hi DC,

    Thanks for going through the trouble of swapping your phone, I know moto support can be a hassle. At least we know now that this is a Ting issue. I unfortunately don't get a t-mobile (or any GSM) signal at my house so I'm stuck with CDMA. Looks like I will be switching back to sprint, good thing is that since i'm bringing my own device there wont be a contract so I can switch back once Ting fixes this issue (if they ever do).

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  • Well I switched to verizon pre-paid today. The 3g is working fine on verizon, I hope ting figures this out at some point as I would love to come back.

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  • Hey Eric,

    Thanks for the update. Ting is now working with Sprint on this issue. Given my research, my experience in swapping phones and your experience in swapping to Verizon, there can be no doubt the problem is not with the phone and has to be with Sprint/Ting.

    I'll try to remember to update this thread when they get the problem solved.

    DC

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  • Update

    In this thread: https://help.ting.com/hc/communities/public/questions/207080087-Moto-X-Pure-on-CDMA-no-data

    Brad Coats asked me to try disabling eHRPD. It worked. I'm copying most of my post from that thread to here for others to find.

    "I disabled eHRPD and there was no change, UNTIL I rebooted the phone. As soon as I rebooted, I got a good 3G signal with no issues.

    I further tested by traveling around town and connecting to various cell towers with no issue. I am able to maintain a viable 3G data signal. No problems switching to and from Wi-Fi networks.

    Observation: If I enable eHRPD BUT do not reboot the phone, 3G will still work without issue until I reboot the phone. So, toggling eHRPD appears to require a reboot for the change to take effect.

    If I understand what I'm reading about eHRPD, it is a software overlay that allows for a smooth hand off between EVDO and LTE.

    Which brings this question: What, if anything, am I giving up by leaving eHRPD disabled?

    This new development should hopefully lead Ting and Sprint down the right path to resolving the issue without this work-around. I've maintained all along that if 3G data works on these phones on the big 4 networks, there's no reason it can't work on Ting/Sprint."

    DC

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  • Another Update: I now have a feel for what issues to expect with eHRPD disabled.

    After disabling eHRPD, I thoroughly tested the phone as best I could in this LTE area. I determined that 3G data and LTE were both working fine with eHRPD disabled. That is, until I went to a basketball game with 15,000 of my closest friends.

    While at the game I found LTE to be sluggish and overall performing poorly compared to 3G data. I then re-enabled eHRPD and the problem with LTE went away and it returned to performing better than 3G. So, given all the people with cell phones in close proximity at the basketball game it appears the network was congested and in that instance, LTE required eHRPD to best handle all the traffic.

    The bottom line is that if you disable eHRPD to get 3G data working on these phones, you'll likely have to re-enable it if using LTE when the network is congested.

    Don't forget to power cycle the phone after changing the status of eHRPD.

    DC

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  • I managed to do some traveling in areas without LTE where I must have data working and, as expected, the phone works just fine for 3G data with eHRPD disabled. So, we have a good work-around solution. Hopefully Sprint will find a permanent solution so eHRPD can be left enabled.

    Thanks again to all who helped get to the bottom of this.

    DC

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  • Final update for this thread I started.  My Moto X PE is now working properly.  Earlier this month, Sprint released some changes to the way eHRPD handoff is working which resolved the issue.

    Thanks much to all who helped get this resolved.

    DC

     

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