No more BYOD list?
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It's been probably a year and a half since I've used the BYOD compatible devices list, but I can't seem to find any trace of it any more. There's a FAQ that says, "If you don't have the phone with you or you don't know the device's ESN/MEID/IMEI, keep on reading.", but I keep on reading and don't actually find anything that helps me. Should I just be emailing or calling support with every device I'm interested in purchasing?

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  • Okay, apparently there is no more list because all phones are cool (unless they're not, because each phone needs to be checked individually? Still not sure how I'm supposed to know before I buy a phone, unless this is a sly tactic to get us to buy directly from Ting...). I found this by looking at the recent comments on the FAQ... perhaps it warrants being included within the FAQ :)

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  • Hey David,

    Things have indeed changed since the last time you checked out a phone. We've since launched our GSM network which has really paved the way for getting a phone from pretty much anywhere. With GSM phones you'll want to try and find a phone that's listed as an Unlocked phone and that it meets the requirements outlined here: http://bit.ly/1RaNiXK

    Of course if you still aren't 100% on a phone you find, you can always drop us a line to check for sure.

    With CDMA (Sprint) some things have changed on their side too, it's actually a bit harder to get a phone now with them due to some changes they made earlier in this year. Basically they've flagged a number of devices in their systems and it reports a balance owing to us and will not let us activate the phone.

    So with CDMA you'll want to try and get the IMEI/MEID first or verify the person you are getting the phone from is the original account holder over at Sprint should you run into this issue.

    You can read a bit more on it here: http://bit.ly/1KpBbAZ

    Let me know if you have any other questions =)

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  • Thanks Brad, that really helps. I actually have a GSM phone (OnePlus One) and have had a very poor experience with it (Milwaukee area, regular driving to the northern Chicago suburbs). It's hard to say whether it's the phone itself (that is, the OS that's not really Android but still is) or the network; I suspect both, as I'll consistently drop calls in some areas along with the added excitement of randomly losing signal at any given time. But alas, I'm trying to find a list of Sprint CDMA phones that are a generation or two old for my wife, but it's turning out much harder than I expected. We'll find something, maybe we'll end up getting a GSM phone from another manufacturer to see if she experiences the same headaches I do.

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  • The Oneplus One from what I've seen and heard has been hit or miss for a lot of users, not just yourself and it doesn't matter the area they are in. A bit sad honestly since it's a pretty nice device for the price tag.

    Due to the changes Sprint made, there aren't any lists of compatible devices any longer, essentially any device that was active on their network before has been flagged and only the original account holder can work with us and Sprint to try and remove it. You could try places like Swappa or Glyde to try and find one that is listed as having a clean ESN, but we do still occasionally see phones come through with the flag on them.

    It's not ideal at all and does make things harder, and we certainly don't want to push you to our website, especially if you can find the phone cheaper elsewhere, but right now the only way to know for sure, is either getting a phone through us, or getting the seller to provide you the IMEI/MEID upfront so you can check it at ting.com/byod to ensure there is no flag in place.

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  • That's actually really reassuring to hear that it's a common report for the phone; maybe our luck won't be so bad with a manufacturer we've had good dealings with in the past. You've been a huge help, thanks for your time!

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  • Not a problem David, you know where to find us if anything else comes up =)

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