HTC One M8 not recognizing Ting sim card

So we just got an HTC One M8 (unlocked Verizon), and it sees that there's a Ting sim card, but it doesn't even recognize it as a GSM sim card - in the mobile networks section for setting the APN, it grays out the GSM options and only lets me put in CDMA options (when I try to add the network as 310260, it says my networks are full (0) - not sure if that's related). Any ideas? Thanks!

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  • Hey David.

    Verizon runs on both CDMA and GSM, if you check the phone at ting.com/byod does it report it as only one of them or as both?

    If it shows it as both, you could try going into the settings on your phone (the path might be slightly different) and go to more > mobile networks > prefered network type and make sure it is set to GSM or Global and see if that fixes the issue for you.

    Let me know what you find out.

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  • This is interesting. It says it's unlocked, but it says it will only support 2G services on the GSM network - it calls it an HTC One (801), and when I google that it comes up with the M7, but the phone is definitely an M8.

    So here's a silly thing: the preferred network type was Global, and the only other options were LTE and LTE/3GGP or something. When I switched to LTE, it gave me a GSM option, so I selected it. It still has the Ting Data APN I put in, so I rebooted, and it's still selected, but turning off the wifi only shows the E for service bars.

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  • Now, this particular phone also has what I've now learned is a common problem for the M8, a completely nonfunctional rear camera, so we'll be returning it to the 3rd party seller we bought it from. If we've already attempted to activate the Ting sim card but apparently have been unsuccessful actually connecting to the network, will I need to buy another sim card for the replacement phone?

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  • Since the sim card is active with the phone number already, you can just move it into the new phone you decide to purchase and you'll be good to go outside of adding the APN settings in on your end.

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