excessive data usage

I can download 18 emails from MSN on the Zing hotspot to my iTouch and it will use 1.3Mb.  I can then download the same 18 emails to my Z432 feature phone on the ATT network and it will use only 350kb.  

Both times I only download headers only, no pictures and no attachments.

I do not stream music,videos and visit website pages rarely so about 3 pages every couple days.  I will get 20 emails a day again with no pictures just placeholders, no attachments, etc.

Why the overhead?  

Can this be explained?

 

thanks

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Comments

10 comments
  • The device may have been downloading the emails anyway.. I have not been able to find any information on an iTouch. The closest I found was a music layer called the iPod Touch, but that would not be used for email.

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  • Data usage information is based on what the partner bills Ting I doubt either Ting or their partner tracks or retains any information on what each device accesses. There is no good business reason to do that and it could harm their "common carrier" status.

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  • Hi Michael! Bruce is correct -- it'd be tough for us to take a look at the inconsistency without having access to all the info (we wouldn't be able to see at all what's going on with the AT&T network, how their diagnostics work, or how they report data usage, for instance). The feature phone may also be compressing information , or using a different method of downloading the information that might save the 700 or so kb? Again, without access to both devices and both connections and both diagnostic tools, it'd be hard to track down the exact reason one devices uses more data over the network than the other. 

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  • Thank you for the replies all, but I was hoping that there was some anecdotal experience that the Ipod Touch had some overhead that doubled the data download.  The emails on the ipod don't have all the data because the pix and attachments are not available until I hit another button and request them to be downloaded and then they are.

    Ipod touch CAN be used to get email accounts and I have them and done it for years over wifi connections.

     

    If any more people reply I am still curious to hear their experiences.

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  • Michael I have exactly your opinion.

    The data is not congruent to what is shown as usage on the phone.  Frankly I was starting to think I was the only Ting customer that isn't some granny with a flip phone that just learned there is email on these things. 

    I FEAR using my phone when it isn't on wifi.  Not only does the Sprint network completely fail utterly, the trickle couldn't accumulate to 100MB a month if I started a download on the 1st and checked on it the 30th of the month.

    Sorry but Ting I really can't stay with so many phone features turned off (THUS ITS NO LONGER A FEATURE PHONE).  Hell mine wont even update the clock when spending a week in another time zone!!!!!!!!

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  • Eric,

    thanks for your response.  I still can't get the reasoning behind the "extra" data.   I do understand rounding up but my minuscule data appetite, or so I thought, is more than I want to be so conscious about.  I have turned EVERYTHING off on the iPod touch as far as auto downloads etc and have left it connected for days and there was no trickle of data. So that's not it in my case at least. 

    I really do want this Ting to work out for me but I'm finding myself being too hesitant to make it convenient for me to use.  

     

     

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  • Hey Michael,

    One of things we can try testing out to see if there's any change is resetting the the Zing Hotspot and activating it again to make sure it's properly registered on the network and not pulling anything down/duplicate data packets that it shouldn't be.

    You can find the steps to do this in the guide below:

    https://help.ting.com/hc/en-us/articles/205421818-Netgear-Zing-Mobile-Hotspot-Setup-and-Troubleshooting

    We'll want to try Steps 14 and then Step 11 in the guide.

    Let us know if there's any change after trying those steps and testing for a day or so. 

     

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  • I suspect there may be more than a few apples vs. oranges going on here.  First, are you tracking bandwidth utilization or stored messages sizes?  If the latter, the fact that the iPod happens to use 3 times as much memory to STORE a message (complete with all its e-mail application's own overhead) as the feature phone claims to doesn't mean anything.  If the former, you'd want to check everything else that the iPod might be doing while downloading (checking for updates, having other apps access the Internet, phoning home) or simply using a secure connection to the mail server rather than straight POP3 or IMAP -- my bet is on this last one.

    The comparison is inherently unfair because you're talking about two different devices with two different OSes and two different e-mail applications downloading information across two different networks with probably two different protocols.  The only correct way to make the comparison would be if the feature phone were able to access its mail via your Ting hotspot.

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  • I am kind of regretting Ting, and only been with them for around 3 or 4 days.

     

    To me there are some bogus charges that cannot be explained, and like you said, simple messaging, or internet search results in high data consumption...

     

    I will give it a few more days, lets see how this Ting thing works out.

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  • Hey Luis, what charges are you referring to? 

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