signal loss
Answered

I have had good service with Ting so far. Recently, I needed to replace my phone, and now, I am having trouble getting any signal. I went from a Sprint based Samsung Galaxy Note 2 to a Tmoble based Note 2.
Is there any way I can boost my signal? Is there a code to update tower information? I used to do that all the time when I was with verizon.

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  • Hi Evan -- a couple things i'd like to try with this.

    First can you enter your address here in the GSM coverage map: http://www.ting.com/coverage and let me know what the text for your location says? (If it's Satisfactory, Limited etc)

    Secondly, let's try completely wiping out your APN settings and then entering them back in. Can you do the following on your Note 2, including/especially the Reset To Default step:

    First:

    1. Go to Settings
    2. Tap the Connections tab if your device has a tab view; if not go to step 3
    3. Tap More networks (or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
    4. Mobile networks
    5. Access Point Names
    6. Tap the Menu icon (either the Menu button next to your Home button at the bottom of your phone, or the top three dots on the top of your phone's screen)
    7. Tap Reset to default

    Then:

    1. Go to Settings
    2. Tap the Connections tab if your device has a tab view; if not go to step 3
    3. Tap More networks (or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
    4. Mobile or Cellular networks
    5. Access Point Names
    6. Tap the Menu + icon to add a new APN
    7. Enter APN settings

    Name: Ting Data
    APN: wholesale
    APN type: If there is a free form field, enter the following exactly as written without spaces: default,admin,fota,mms,supl,hipri,internet,dun
    If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above. For example: your device has checkboxes for default, mms, supl, wap and ia. Check only default, mms and supl.

    If it's not set, enter 310 for MCC.
    If it's not set, enter 260 for MNC.
    For APN protocol, enter IPv6
    For APN roaming protocol, enter IPv6
    Tap the Menu key/icon
    Tap Save

    1. Select Ting Data as your APN
    2. Restart your device and wait for it to find the Ting network--this may take a minute or so

    Let me know!

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