How to enable WiFi teather and USB Hotspot on Ting Volt 2

I just purchased a Volt 2 from the Ting store and when I received it the device does not have the WiFi Tether or USB Hot Spot feature enabled on the device.
This is not account based, this is a feature that needs to be enabled on the device whether or not it is enable on the dashboard. The feature is hidden until there is a Mobile ID or app pack sent to the device as would happen if you were to activate with Boost/VM or SPP.

I had a very nice conversation with Heather and she is going to forward this up the ladder, but ultimately there was no resolution to the issue so  I thought I would post here as well.
If Ting is going to sell these Sprint  Chameleon or White Labeled devices then any hidden features need to be enabled before the device is shipped. I was able to enable tethering on my Volt using Shortcut Master application, but on the Volt 2 it appears to require Root as it is looking for SU. I should not have to root my device and edit files in order to enable hidden features on the device that I purchased outright and not associated with Sprint Pre-Paid. I would assume the warranty is void by rooting a device so this is not really a solution either.

The Volt 2 was never offered as a Post-Paid device, so this is really an issue with Sprint offering these devices to MVNOs without these features enabled.

Thank you. :)

P.S. Shouldn't these devices come Domestic and International unlocked?

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  • Can I please get a reply to this issue.

    If I purchase a NIB device from you shouldn't it come with all features enabled and Domestically SIM Unlocked?

    Thank you. :)

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  • Hi Pokemon Warrior! 

    CDMA phones never come domestically unlocked (though there are select models of phones that can be domestically unlocked by Sprint by request: https://www.sprint.com/legal/unlocking_policy.html

    Tethering and hotspot capabilities should be on the phone upon receipt however. If you've received a phone from us that doesn't have that functionality available, that'd be considered a defect. If the phone is still within its warranty period, we can get it back and send you a replacement. 

    Let me know if that's something you'd like to do!

    (For clarification, GSM phones sold by us _are_ Domestically SIM unlocked. CDMA phones work differently and still need to manually be unlocked by Sprint)

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  • Thank you very much for the prompt reply.

    I just received it yesterday so warranty should not be an issue, but I was hoping that I did not have to go through that process.

    My concern is that this is just how these devices are are sold to you by Sprint under the Chameleon or White label. Even if  I returned it for a replacement I suspect that I would probably end up with the same issue.

    This an inherent issue with Sprint pre-paid devices, because they are not branded and all the features enabled until they are activated with the the Pre-Paid service they were intended for.
    The Volt 2 was never offered as a Post-Paid device from Sprint, so I imagine that they are just configured as Pre-Paid and expect an Mobile ID OTA update to finish out the activation.

    Is there anyway to research this on your end to make sure a replacement is going to have this feature enabled, all features for that matter?
    Some I may not even know are not yet enabled? For instance, I realized he FM radio feature is not enabled either, but I can just add the application to enable that. This also would have been enable had it been activated through a Sprint pre-paid service.

    Thanks again :)

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  • Do you have tethering enabled in the device settings? Go to https://ting.com/account/devices

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  •  Bruce, it has nothing to do with enabling it on the dashboard!



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  • So Ting refuses to address this issue and instead the only solution is to return the device for a refund? I would hate to return the device because for the most part it is a nice device and a good value, especially when it is possible for the features to be enabled.
    Wouldn't it behoove Ting to resolve the issue that these devices come with certain features disabled and shouldn't customers expect to have access to all the features that are part of the device?

    This not a Pre-Paid device that slipped through the activation process, this is purchased to be fully functional on the Sprint network.

    Thank you.

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  • Hey Pokemon Warrior, 

    Sorry for the delay in response; we haven't forgotten about you! You do bring up a very good point, and we are currently investigating the potential issue at hand. We will be following up on this thread, and will shoot you an email as well!

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  • Thank you!!!

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  • My plea on another forum found this process:

    For those with an LG Tribute 2 (also works on LG Volt, LG Volt 2, LG G Stylo, and maybe others) that would like to enable the built-in Tethering feature without root, Here's a simple app to open the "Chameleon Node" screen with the right permission (shortcut apps fail because of this). From here, you can use the same method used on the Volt to enable the tethering feature.

    Note: Built-in tethering requires an account that allows tethering. Otherwise, you'll see an error when you enable it.



    Link to APK:

    Code:
    https://goo.gl/gZGGJf

    To install:

    • Download/copy the APK file to your phone.
    • You can use the phone's File Manager app to open the APK, if needed.
    • If this is the first time you're installing an APK manually, you will get a warning, and an option to turn on installing from "Unknown Sources" -- enable it.


    To enable the tethering options:

    • Run this app ("Open Chameleon Node").
    • Scroll down and look for "TetheredData".
    • Click GET to see the current setting (1 is the default, IIRC).
    • Change the value to 4, click SET.


    You should now see a "Tethering" option in Android's System Settings, just below "Share & Connect".


    Still, these devices should come enabled out of the box.So please don't give up on making that happen.
    :)

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  • So much for not forgetting about this issue that will affect anyone who purchases this or just about any NIB White Labeled or Chameleon device you sell.

    I like how all these questions get lost in the shuffle because you conveniently make it so new replies or responses do not bump the thread to the top for all to see.

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