Remove GSM usage caps on devices (data)
Answered

I chose Ting because I usually don't use the phone a lot, except for once in a while when I'm out of town. Then I use it a lot. So paying for what I use appealed to me. I don't mind paying for what I use, even on those rare occasions when I use a lot.

What I DO mind is being unceremoniously cut off when I'm out of town and that is what happened to my wife today. Apparently, there is an unspoken, unadvertised 5 GB limit that has to be reset if you go over.

What I read when I chose Ting is the following:

"If you go beyond the XL level for minutes, messages or megabytes of data, you'll switch to pure per-unit billing. Voice minutes beyond XL are billed at 1.9¢. Text messages are billed at ¼¢ and megabytes are billed at 1½¢ (that works out to $15 if you use a full gigabyte). "

Notice that there is no mention of any limits here. You can study the Ting web site until the cows come home and find no mention of limits.

As I said, I don't mind paying for what I use, but what I DO REQUIRE from you is to LET ME USE WHAT I NEED.

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Comments

5 comments
  • Hey Paul.

    Thanks for reaching out regarding this specific feature request and it's something that we have definitely been discussing. We have been in discussion with our GSM network provider to get these caps removed from the account. Any time you reach 5000 MB (5 GB), 5000 minutes, or 5000 texts, the service will automatically be blocked until we are informed to replenish this for you. Thank you for bringing it to our attention further as we need to continue the discussion with our provider to ensure we are able to remove the caps so that our customers can use without worry!

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  • so the problem isn't the cap its the time it take you to renew the cap? if that's the case couldn't you have that done automatically in software?

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  • We don't replenish the usage on the account (the 5000 in all categories) until the customer contacts us letting us know that the blocking has been activated.

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  • Jaime, I understand that is what you do. I think Marco's point was why don't you do it a different way? Why does it have to be a manual process?

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  • It all comes down to what is set by our GSM network provider. They also manage these caps on their other MVNOs as well, but as it's been discussed, we are working toward a solution to have an "auto-replenish" on these caps if requested by the customer. In other words something along the lines of being able to refresh the usage limits from the dashboard.

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