I had my bill auto debited today without my knowledge which caused another auto debit that I had budgeted for be declined. This was my first bill. I contacted customer service and they informed me that it is policy to be auto debited 2-5 days after period closing. There was no reminder before the charge was submitted that this was policy. It would have been nice to have a reminder so that I could have planned for it instead of having fees pile up because of a bad transaction with another company. I was not budgeting for Ting until tomorrow the 16th when we get our paycheck. A reminder about the auto debit would have been nice.
Reminder email before autodebiting