Visual Voicemail - GSM iOS
Not planned

I'm posting here because I chatted with a person on your Help system and she indicated there is no other way to contact Ting about a feature request.

I switched from AT&T to Ting in July, and it is a HUGE disappointment that Visual Voicemail on iOS is not supported by Ting.  I have missed numerous important voicemail messages because VM's are not stored on my device and Ting's coverage is often spotty.  I rarely get any alerts that new Voicemails have arrived.   Over the weekend, I checked my voicemail and found that I had 19 saved voicemails even though I had not gotten a single alert.   Frankly, this is reason enough to move back to AT&T, which would be a huge disappointment.

In a previous forum post from 11 months ago, someone from Ting indicated that they were working with Apple to implement this feature, which is standard with all other carriers for iOS devices.  However, the person who I just chatted with in customer service said that there are currently no plans to implement Visual Voicemail for iOS.  Please know that you will likely lose at least one customer if this feature is not implemented.  I would rather not return to AT&T but I'd also rather not go back 8 years in voicemail technology.

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  • I am in the same position. Would very much like Ting to resolve this issue if possible. I am trying to work around the problem with Youmail but having issues with it. Maybe its more complicated than I understand but not sure why Ting has been talking about it for >1 yr without resolution. And seems to be a basic app with other carriers. I've been very happy with Ting so far, this is the first problem I've run across. 

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  • I agree this is quite frustrating, I am using google at the moment but it does not compare to visual voicemail.

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  • Hey Maura.

    It's something that has been in discussion for quite sometime. There are alternative measures on to getting visual voicemail with your phone (which include 3rd party apps) but we do not offer it on either of our networks (for iOS). Apple requires a carrier bundle in order to receive visual voicemail on a network, and it's just not part of what we receive from the networks we use.

    https://help.ting.com/hc/en-us/community/posts/213074347-Add-Visual-Voicemail-to-the-GSM-network

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