Latest Ting App asking to access Contacts
Answered

Why does the latest version of the Ting App for android ask if it can access my contacts, but not have an option to say No?

0

Comments

7 comments
  • Hey Michael.

    Thanks for bringing this to our attention as it's something that should for sure be looked into! I will forward this message along to our product management team to investigate the issue further. Would you mind if I moved this forum post to our feature request section to get things looked at that way?

    0
    Comment actions Permalink
  • FYI, I believe the app uses your contacts to display your contact names when viewing your call history.

    0
    Comment actions Permalink
  • But if you don't allow it, you can't use the app at all.  You should be able to decline having the app view your contacts and photos.  And please, do move this to the feature forum.

     

    Thank you

    0
    Comment actions Permalink
  • This is unbelievable, and highly suspect behavior for an app such as this. Im expecting to see a change in that functionality, and I'm wondering why it's unchanged nearly a year later.

    0
    Comment actions Permalink
  • Hey Ray, 

    The answer to this is actually answered as #7 in our FAQ about the app: https://help.ting.com/hc/en-us/articles/205433238-FAQ-Ting-Mobile-App

    The app doesn't send your contacts to us. It cross-references your contacts with your call logs to give names to your contacts, rather than just listing phone numbers.

    With newer versions of Android, you can deny the app access to your contacts, if you would prefer not to have this feature. You're prompted when you install the app, but if you have already granted it, you turn those permissions off. 

    My example here is on the Galaxy S7 Edge, but it shouldn't be too different for most devices:

    Settings > Applications > All Apps > Ting > Click on "Permissions" > Contacts > OFF. 

    Keep in mind this means that when you use the app, your summary will only list phone numbers, rather than names you recognize, as Ting does not have access to your contacts, and we don't store them anywhere.

    The app continues to work otherwise with this permission disabled. 

    0
    Comment actions Permalink
  • I second this request.  In this age of so little privacy and database hackers, I am not comfortable giving anyone access to my contact list.  When I mentioned your new policy to my husband, he said, "Let's look for a new cell phone company."  I see no advantage to having you match my calls, and I will not be giving you or other third parties access to my contact list.  If you add "No" to your request for access, I sincerely hope you will allow your customers to access their TING account through their phone if we click "No".  This feels like an invasion of my privacy, and the privacy of all who are in my contacts.

    0
    Comment actions Permalink
  • Hey Marilyn, 

    As stated, the app doesn't transmit your contact list to us. All it does is turn phone numbers on your Ting bill into names. We take privacy very seriously, and we would not provide any customer contacts to any third party without permission. You can rst easy knowing the Ting app does not send the contacts to us or anyone. It's just there to make your bill easier to read.

    If you and your husband are not comfortable with the app having these permissions, you can turn it off by toggling the switch at Settings > Applications > All Apps > Ting > Click on "Permissions" > Contacts > OFF. 

    Once turned off, the app will not ask you for the contacts permission. But, this means that when you look at your Ting bill in the app, you'll only see phone numbers instead of readable names.

    We'd hate to lose valued Ting customers to this,so if you have any questions or additional concerns about this, don't hesitate to reach out to us at 855-TING-FTW and we would be happy to walk you through turning this feature off.

    0
    Comment actions Permalink

Please sign in to leave a comment.