Creating a parental control suite
Not planned

If you had a parental control suite, I would bring all of my devices over from T-Mobile

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Comments

10 comments
  • I 100% agree with this.  We're hanging in for now, trying to make it work with the usage alerts, but we'll probably have to leave in the next year or two because of lack of parental controls.  In my mind, this means, at the very least, specifically setting times of usage for data, messaging, and minutes for children's phones.

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  • Hey Scott!

    It has been suggested before, but we haven't really taken a deeper look at pushing this forward as it has to do with the network relaying messages back to us. If we had access to being able to prevent usage during certain points of the day, we would love to do so. During the next production meeting I will absolutely bring this message up to see what/if can be done in regards to creating a parental control suite for our customers.

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  • I think parental controls is what keeps people in the loop with the big carrier companies. My wife will not leave Verizon, as she loves their parental controls. I see cost savings coming over to Ting, but, it isn't going to happen unless one of the type of sites(Ting, prepaid sites, etc) starts offering Parental Controls.

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  • If you could expose an API to enable/disable each function (text, data, phone) of each device per account I or any user could make a frontend to tie into the API. The reason I mention this solution is because it was said in a related thread by a Ting representative (Jamie Duncan) in thread https://help.ting.com/hc/en-us/community/posts/208547128-Parental-Controls-Time-Of-Day that time of day was not implemented because "(being able to get exact time stamps of usage and prevent the services being used based on time of day)". My solution would eliminate the issue you have about time and let me (or any user) deal with time, its zones and other nuances.

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  • Scott,

    i dont use Ting yet either but to keep their costs down may i suggest Qustodio.  my kids hate it so it must be working.  i use verizon's family base and it really doesn't do much for me.

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  • I would like to also like to see parental controls implemented.

    One of the great features at RingPlus was that you could set time restrictions on text, data, and phone use - basically parental controls. For example, you could set a child's phone to block data and text messaging from 9pm-7am every day.

    Ting now already allows you to block if you exceed a specified amount, but there is no way to block based on time. This would be a really nice feature to have, if you can extend the current blocking features to automatically turn on and off based on time as opposed to quantity. Since you can already block now, Ting clearly has the capability - it just needs to be extended to automatically switch between on and off at certain times.

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  • Ah, thanks for sharing diving into specifics Stephen. A simliar request was made almost a year ago here. Add your +1 and we'll continue to tally the most voted on feature requests to understand demand.

    Really appreciate the suggestion.

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  • James,

    While we would like to do this, it's not a priority right now. We asked about this at the last features meeting and were told it's still a "back burner" idea.

    The toggles we use from our network providers aren't designed to be switched by automation, like an API would allow. While it's a good idea in theory, it becomes really cumbersome in practice. Our other concern is an increase in help requests from parents and users who thought the parental control toggled a service, the API call failed, the service was never disabled and there's unexpected usage as a result.

    It's still something we're looking at, to be sure. We just want to make sure that if we're doing it, we're doing it right.

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  • Why can't I turn off data on my kid's iphone in CDMA if it is available in GSM?

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  • Hey Lelanna, 

    You should be able to toggle the data from the dashboard. If you can't, I recommend reaching out to support at ting.com/support so we can help you get that sorted.

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