moto G 3 Gen. no sound in ringing tone &video

Hi, 

my moto G 3 Gen.suddenly lost sound .there is  no sound in ringing tone &video. Pl help to overcome this problem.

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  • Hey there!

    I tried pulling up your account to see if the phone was issued from us or not, however there was nothing associated with that email address. Could you please give us a call at 18558464389 or hop in an online chat? We would love to help assist you with the problems you are having.

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