Today I found out there are some devices that, while meeting specs for compatibility, are blacklisted by Ting.
Case in point, I bought a Sony Xperia Z3 Compact D5803. It's new, firing on all the right frequencies, factory unlocked, and still not compatible with Ting. I chatted with support and discovered that this particular model of phone is not compatible due to frequent issues. I can appreciate them wanting to support devices that work well; that's not my problem here.
My request is that they make that list available. There is a list; that's how the very helpful service rep was able to tell me, but it's not something they give out.
I could have checked the IMEI before purchase. I get that and bad on me for not doing it. However, even after checking the IMEI I had no idea why it was incompatible. Was it this specific phone? Was it not really unlocked? Was the IMEI on the global blacklist? I could have easily gotten another of the same phone and had the same problem. Or.. I could buy a different model only to find it is also on this unpublished blacklist.
It would be helpful to have that list available.