Visual voicemail on OnePlus3T

Hello, my wife and I have both had OnePlus3T GSM android phones for over a year with no issues. For some reason my wife had her Visual voicemail disappear about a week ago and mine just disappeared yesterday. We did not change anything on our phones, it just vanished at the same time ting sent us a voice mail setup call. While trying to figure it out, from the dialer menu, I went into:

settings--->call settings--->SIM 1 (Ting)---->Voicemail and it shows visual voice mail as turned on. I have tried rebooting it, turning it on and off, but nothing worked. I did set up a regular ting voicemail in the mean time. Any help would be appreciated. 

 

Phone is on: Oxygen 4.51 (updated to new version to see if that would fix it.

Android 7.1.1

1

Comments

10 comments
  • Hi Steve,

     I did some searching online to see if there were any fixes out there for the visual voicemail. I came across this forum that suggested a couple different ways to get it working. It might be worth trying these troubleshooting solutions and then let us know if any of them work. 

    0
    Comment actions Permalink
  • Hello, I tried just about everything and nothing worked, but then either later in the day I posted this or the next day, I downloaded an update patch. This brought the icon for visual voicemail back into my dialer and I had a few old messages that could be seen. That said, there is still an issue.

    I noticed that even with the icon back and being able to visually see old voicemails, I was not getting new voicemails visually, but I was getting them from the Ting dial up service. I went back into options and visual voicemail was still activated, but I noticed a change that I have never seen before:

    -Under the change pin option that turns on when visual voicemail is activated, there is a new line of text that says "Visual voicemail is not activated yet. Please try again later"

    I have waited a few days and nothing, so I am not sure what to do. Like I said before, I have been using the phone with visual voicemail for a long time with no problem until a week ago. Thank you. 

    1
    Comment actions Permalink
  • Hey Steve, 

    Do you have an active data connection while trying to access your visual voicemail?

    0
    Comment actions Permalink
  • Yes

    1
    Comment actions Permalink
  • I have a similar problem on my OnePlus 3. Haven't received any Visual Voicemail notifications or line-items since December 2017 :-(

    0
    Comment actions Permalink
  • Hey Brian, 

    We believe this to be related to the OP update to Oreo. Have you reached out to their support? You can open a help request with us at the same time at help@ting.com so we can all work together to help you fix this issue.

    0
    Comment actions Permalink
  • Mitch, I'm still using Android 7.1.1 (OxygenOS 4.1.7, updated from back in late-August); the "Oreo" update didn't seem ready for prime time, to me, and there are design regressions that keep me from updating. Given that, I don't know why I'm deprived of Visual Voicemail in the new year.

    It was working great when I got the phone. However, this fall, it began failing to play the messages (it would list new messages, but playing/downloading attempts would time-out). Now, in the new year, there's the further failure that it won't even notify me or list new voicemails. This failure is driving me to search for a different phone; if the problem continues with a different phone, I'll probably -- unfortunately -- shop for an alternative to Ting :-(

    0
    Comment actions Permalink
  • Hey Brian, 

    I've been racking this around in my head the past few days trying to find someone else who has a similar issue and how they resolved it. Every thread ends with "contact your carrier". I think you can, but I don't think that's the answer you're looking for. 

    My best suggestion would be to, until such time as whatever software update "fixed" this into being broken, take a look at a visual voicemail provider outside of your carrier. 

    I use and can highly recommend Google Voice, mainly because it's not carrier-dependant. It takes a few key-presses to get working properly, but if the day comes where you find you need to leave Ting for some other reason, your entire voicemail inbox can come with you, undeleted and undisturbed. 

    If Google isn't your thing (and it's not for some), I've heard good things about Ting's integration with YouMail. While I've never used YouMail as a VVM provider, the forums here are full of customers who, once they got it to work, are very happy with the feature set. 

    What's frustrating about this whole thing is that we didn't make any major feature changes to our VVM features that would cause it to stop working, and there are no listed voicemail outages on tingstatus.com. This probably means it's a change to either OP's VVM app, or the software itself. 

    If you want to give their Oreo update a try before a factory reset, that seems to solve the VVM issue for some people using your phone on T-Mobile. It's no guaranteed fix, but we're looking for workable solutions that don't result in you having to leave Ting. I fear you'll probably run into this issue on any T-Mo MVNO, though.

    1
    Comment actions Permalink
  • Hey, Mitch. Please excuse the delayed response. I did just switch my voicemail handling to my Google Voice number (I had been confused about which settings I needed to toggle in Ting's Devices panel -- turns out I needed both "Call Forwarding" and 'forward on busy/no answer' toggled on). That's a satisfactory solution to essentially restore Visual Voicemail for me. For what it's worth, I already have a trust relationship with Google, and I'm wary of entrusting my voicemail/contacts/etc. to newer/smaller services like YouMail.

    I still haven't updated to Oreo, but I don't have confidence that it'll be worth it on the OnePlus 3. To stay with Ting, I'm looking at alternative phones on the GSM or CDMA networks -- or both, like the LG G6.

    Thanks for your time.

    0
    Comment actions Permalink
  • Do keep us posted about what you end up choosing to do, because stuff like this ends up helping not just you, but customers on other MVNOs and even the MNO itself.

    0
    Comment actions Permalink

Please sign in to leave a comment.