Moto G 3rd Gen

My phone is less than 2 years old and suddenly quit ringing.  There is NO sound, only vibration.  Have checked to be sure that everything is turned on - not silenced and Do Not Disturb is off.  Also did a factory reset.  Is there anything else I can try or is this phone shot?  Seems strange to have this happen in that I have not dropped/damaged it.

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  • Hey Terri, if the phone was purchased from Ting we'll likely need to try and do some troubleshooting with you to figure out if there is anything more we can do. If you still didn't have any luck after the factory reset the chances are slim but it still might be worthwhile to speak to one of our advisors. 

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