LG nexus 5X, oreo 8.1, not getting voicemail notifications

I'm not getting voicemail notifications. Is there a way to get it working again?

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  • Official comment

    Hey Kevin, 

    Have you tried clearing data for the Phone app? That's usually the best place to start. Then a quick reboot tends to fix it. If that doesn't fix it, get in touch with our support team at help@ting.com so we can troubleshoot, including removing and adding a voicemail box to your account.

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  • I have done those things and I still get the message, "can't update visual voicemail"

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  • What version of the Visual Voicemail app are you running?

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  • the version is 16.0.184899494

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  • It looks like they sent out an update over the Play Store 3 days ago. I can't see the version number, but can you jump in to the Play Store and make sure that update has been applied?

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  • I have checked i have the latest update of three days ago. My installed version matches the play store latest version

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  • Can you uninstall updates to the Phone app, and verify you're having the same problem with the default version the phone came with? 

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  • I have uninstalled updates, which has put me to version 12.1.169291223. The same issue persists. I still get the message, "can't update visual voicemail"

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  • The app store updated visual voicemail again since i removed its updates as part of the troubleshooting today and i was prompted  to enable visual voicemail again, then i received a VM notification and was able to listen to it via the app. It seems to be working again.

    Thanks for the help, Mitch.

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  • It wasn't the most elegant solution, but I'm glad it's working!

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