WiFi calling, what's going on?

I'm trying to figure out WiFi calling. In one form it's been around for a while. But there are now devices that offer WiFi calling feature. I was working at a construction site binthe middle of nowhere, no cell coverage for any network. Once we got the internet up and running with WiFi my coworker who has a Google phone with WiFi calling was able to make and received calls. So that's when I bought a phone that offered it. Went to same jobsite and it worked, cool. But, I have another job that is onthe edge of coverage, cell will work if you find a sweet spot and don't move. However, I have a great WiFi signal there, but cellular coverage seems to override the WiFi signal, so WiFi calling on or off makes no difference to call quality. I asked Ting tech support and was told I had to have cellular coverage to use WiFi calling it would just boost the signal. . . well how did I use it where there was no coverage. So, what is going on?

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  • Hi Wayne, 

    You should be able to access WiFi calling when there is no network connection available but you may have to adjust your prefered network settings. We did some digging and we found some steps outlined here. We also see that you’ve got a support ticket open which will help us go through some more troubleshooting steps if these don’t work out. Our WiFi calling troubleshooting article is also a good resource to double check anything that might have been missed too.

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  • My device settings on the Ting website says WiFi calling is disabled and I'm unable to change the setting

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  • In that case, your device might not be able to access WiFi calling through our network. There are a select few devices that are equipped to do so like newer iPhones and T-Mobile devices that came equipped with the feature. As an alternative, we'll recommend using a third party app like Google Hangouts which will allow you to make free phone calls from your Ting number as long as you're on WiFi.

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  • can u have the same number with ting sim card how would u know when the ting sim card is being used

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  • Hey Francis,

     

     With WiFi calling on Ting it would use your same Ting phone number and there is usually an indicator at the top of your phone letting you know when you are using WiFi calling. WiFi calling is still charged for usage on your account but in situations, with poor coverage, it helps to get a connection. 

     We have an article that goes into the frequently asked questions on WiFi calling that I find helpful in figuring out WiFi calling and the difference between it and using a VOIP (Voice Over IP) which is kind of the same but usually uses a different number. Check out the article here.

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