eSIM support

While the Spring/T-Mobile merger is on everyone's mind, this is not about that…at least not directly. Rather this is about using the current Spring and T-Mobile networks as needed to get the best performance for my single device. eSIM support would provide me with the ability to switch between the Spring and T-Mobile networks as I needed to for performance. For example, Sprint has areas around me that give better data performance than T-Mobile. So I would typically be on that network. However, there are places where I go where Sprint offers zero coverage and Ting moves me to the Verizon network for voice and ancient SMS texting–reducing my smartphone to basically a flip phone.

eSIM support would provide me with the ability–I think–to switch from Sprint to T-Mobile when I get outside of the Sprint coverage. Now, I'm sure that Verizon wouldn't like that, but I really don't care. What I do care about is that I get a better experience on Ting.

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Comments

35 comments
  • eSIM support is near the top of our list. We're working through some previously unforeseen hurdles on that front. Once those are clear, and as soon as something changes on that front, we'll announce it.

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  • Does Ting support eSIM now? Especially given that the new iPhone is selling it a key selling feature starting yesterday!

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  • We do not support eSIM at this time. We want to, badly. But we need approval from several different entities, as we do not own our own towers. These entities have not given their approval to us or any other MVNO for eSIM, so it's not supported. Once we get approval from these companies, we hope to be able to offer it. 

    We're working on it, but I would not buy the new iPhone expecting to be able to use the eSIM portion with Ting. You'll be waiting for a long time.

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  • What's the hold up on eSIM? I'd like to use the new Pixel 3 on Ting, and it only has eSIM. There's no physical SIM option as far as I can tell. Any timeline for eSIM on Ting yet?

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  • Hey Josh, 

    We're in a holding pattern on eSIM with no news to report. The entities I referred to earlier have still not given their approval. Until they do, we cannot provide eSIM services. 

    But we're in the same boat as every other MVNO, though. Until the keyholders give their thumbs up, we can run tests on eSIM (like we have with another Tucows brand, AOW) but cannot offer it to Ting customers.

    Our fearless leader notes on the blog the importance of eSIM to Ting customers, and to the industry as a whole. We absolutely hear you and absolutely want to get this to you guys ASAP.

    The Pixel 3 does still have a physical SIM slot. It's at the bottom, near the USB-C port. You will still be able to use the Pixel 3 on Ting with either our GSM or CDMA SIMs. We're just waiting to hear back on which CDMA SIM card it uses.

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  • I gather from the lack of news to the contrary that ting is still in a holding pattern on e-sim. I don't know if there's any way to predict this, but for current (sim based) ting customers, do you anticipate that they would be able to convert their sims to e-sims and keep their numbers?

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  • Hi Conor,

     You're right that there is no way for us to know for sure at the moment but we do theorize that when we have the ability to use eSIMs that one would be able to move their number from their current SIM to the eSIM.  We'll have more information though when we have more movement with eSIMs.

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  • Hi, what's the status of Ting's support of ESIM?  

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  • Hey James,

     Right now there is no new news about it I'm afraid. It is something that is being worked on but there are no plans to introduce it in 2019 because we don't want to release it until it works as intended. It's going to be a while before it is something that we are going to be able to offer to our customers. 

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  • Hello Ting Team,

    It's been 7 months since the last update on eSIM support.  I'm thinking of upgrading my 1st Gen iPhone SE to the 2nd Gen SE that supports eSIM. Any news?

    Joe

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  • There are no new updates, other than to say that 2020 is unlikely for eSIM support on Ting. You should not buy the new iPhone SE if you're expecting to use its eSIM capabilities on Ting. You'll have to rely on the physical SIM for the time-being.

    If you'd like to read a little bit more about why, a product manager posted in a thread on Reddit about this recently: https://www.reddit.com/r/ting/comments/g38h4q/any_hope_at_all_for_esim_in_2020/fnq95xv/

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  • Hey! Any Esim updates? how does 2021 look?

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  • Apple has a list of eSim carriers at https://support.apple.com/en-us/HT209096

    Now there are at least two that are the in the International roaming business, that offer eSims that work in the USA.  Ting is not listed.

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  • Hi Bryce,

     You're right no eSIM for Ting Mobile at the moment. It's probably not going to happen this year but we are still actively looking at it and are hoping to offer it in the future. 

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  • FYI Mint has beaten ting to the punch here. Using esim with mint and loving it. Sorry ting.

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  • I'll confess my ignorance of the eSIM paradigm, but I will say that some of the (perhaps non-Ting?) limitations of physical SIM cards are wearing on me over the last few years.  I got a new phone, moved my old phone's SIM card to it, and now, when I leave my house, it takes a long time (like 5 or 10 minutes) for the new phone to recognize that I'm not on wifi and to switch to 5G.  Maybe a Ting problem, maybe a new-phone problem.  Fine.  But when I tried to toggle the "use Ting SIM" setting on my Android phone, apparently, that's a one-way street until one removes the old physical SIM card and replaces it with a "new" one while the phone is powered on (which isn't mentioned anywhere in the unhelpful dialog box about it).  So I was stuck with an unusable phone (save for downloaded podcasts) for want of a SIM-tray-pokey-pin thing until I returned home hours later.  In response, I started wondering about this eSIM thing and eventually found this thread.

    It was disappointing to learn that MVNOs were being treated as second-class citizens when it came to eSIMs, but now it seems that since Mint mobile seems to have figured it out (https://www.mintmobile.com/faqs/what-is-an-esim-and-how-do-i-get-one/), yet Ting is still "actively looking at it", that we Ting customers are the ones being treated as second-class citizens.

    (And I know this is not the right place for it, but I've been given bad information about blocking international calls several times when chatting with support and bad answers *never* happened in the past, so I'm not sure if that's a Great Resignation thing or if that's a Ting thing, but that + this eSIM thing sure has this decade-long (plus or minus) customer wondering if I should try another MVNO that won't make me fiddle with physical SIM cards when new phone (or plan) time comes...)

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  • Hey Andy,

    We hear you. I promise we hear you. There were some big changes over the last two years or so, and at one point it really did look like eSIM on Ting Mobile was a near certainty. A few things in the industry changed, the least of which was a global pandemic, and that means the roadmap for eSIM has shifted.

    I still have discussions surrounding eSIM every few days with relevant parties, but not much has changed from my previous reply in 2018. There are some entities that have yet to give approval to the process, and until that happens, we won't be able to offer eSIM on Ting Mobile. If that's make/break for you, we understand, but we'll work our hardest at continuing to provide a great service with a physical SIM until that time when we're able to do away with it.

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  • Any luck on the eSIM front? I ask because I recently was forced to buy a new phone because of the CDMA shutdown, so I ordered a new SIM from Ting. Today I discovered that FedEx had attempted to deliver my SIM, but their driver was unable to figure out how to leave it at my apartment building, so now I am faced with a 23-mile round-trip drive to their service center to retrieve my $1 purchase. I realize this isn't Ting's fault, but it seems ridiculous...

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  • I need to have access to the top three carriers, and maybe the top four.  I've been able to activate eSIMs with other MVNOs including US Mobile (Verizon) and RedPocket (AT&T) with some hiccups but no real issues.  So it seems SOME operators are poised to do it, even if it's still rare.  I have not yet tried Dish or US Cellular.

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  • So....  given that it looks like Apple is going eSIM only, any movement on this?  :) 

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  • Apple announced the new iPhone lineup today, and there's not SIM tray, so eSIM support should be P1 at this point. Generally other phone manufacturers just follow Apple when they do this kind of changed (removing the headphone jack, the infamous notch, and so on), so is just a matter of time for all phones to stop supporting SIMs in favor of eSIMs. My experience with Ting has been amazing so far, it would be a shame to have to switch just because of lack of support for eSIMs.

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  • What they said -- I get a new phone every 4 years, and I'm due, and would like to go with the iPhone 14, so I need eSim support. I really don't want to leave Ting to get it!

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  • I’m with the group here. Customer of Ting for, like, 15 years. But I bought the iPhone 14 because it was time. I seldom change phones. I’ve enjoyed Ting. It’s a shame it all ends over this. You got 5 more days. But since this hasn’t been solved in the past 5 years… That’s a bummer. It’s been a good run; thanks for all the laughs.

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  • I used the chat feature to cancel, and made sure to tell the (very helpful) rep the reason I was leaving, with tears in my eyes, and look forward to coming back when/if eSIMs are supported. Ting is far and away the most customer-friendly mobile reseller around (over 8 years with them for me).

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  • I never heard of eSIM until this week when I received my new iPhone 14, which is eSIM only. I called customer support and learned that Ting doesn't support this. I found this thread, and see that this has been an issue since 2018. I was going to leave the iPhone 14 in the box for up to a month to see if Ting will support it soon - but, based on this thread, it looks unlikely. Is there any update??? I would prefer to stay with Ting, but my ole iPhone 6 is just not cutting it anymore.

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  • Several times over the last ~10 years, it's been jarring to want to do something on Ting (e.g., move to a new plan) only to be roadblocked by the need to wait on a tiny piece of plastic and silicon to be shipped across the country so I could do so.  At the moment, I'm on a Pixel (Android) device which isn't eSIM-only, but I expect that one day, a future Pixel will be eSIM-only, just like the iPhone 14 and I'm starting to ask people who their mobile carrier is in case that day arrives sooner than I expect.  For the above reasons (and more I might be overlooking), I continue to scratch my head as to why, as a commenter above observed, eSIM support isn't Priority One for Ting.  :/

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  • I'm the 9/11 post (customer of 15 years). Switched to Mint Mobile (see post from Jan 10 -- thanks, anonymous hero!). eSim no problem. 5g. fine coverage. new phone, now cheaper plan. Ting: you really were great. Mint lacks features ting had for account control. But it supports eSim and my preferred device at a great value.

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  • Just got a three month plan at Mint, and my new phone is working great. It looks like their US coverage isn't as good as Ting. My plan is to come back to Ting in three months if they have added eSIM support by then.

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  • Hi Ting support,

    Please advise estimated availability time for eSIM as iPhone 14 does not support standard SIM cards. I have an iPhone 7 and is time to upgrade. Need to make a decision soon.

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  • Hi Radu,

    We currently don't have a set time frame yet but we'll post any updates on our blog so definitely keep an eye out. 

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