I'm a satisfied Ting customer. I travel overseas frequently, so I only pay for what I use. Often, I leave the country having forgotten to forward my Ting cell phone to my office (where calls can be cared for). When I realize this, I'm already overseas and my cell phone is out of Ting's network (T-mobile). Out of network means I cannot program the codes to set it up manually. In the past, a friendly call to Ting's awesome customer reps would set up forwarding. Today I found it this service was eliminated? Please set it up again! (and send me an email about it). Thanks!