Rates Page Overview--Please bring back

There used to be a page that summarized rates so you could see at a glance the different categories of usage. Online support just confirmed that rates page no longer exists. I don't want to have to go through the multi-step "calculate my possible bill" exercise every time I need to remember how close we are to bumping into a higher cost category. Please return that page, even if it is only accessible to existing customers. I am surprised that a company based on transparency would remove this. Thanks so much!  

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  • Hey Jennifer, 

    We changed the rates page based on feedback from some customers that it was too difficult to understand sometimes, and that the step-by-step method flowed better, as well as being easier to understand.

    Here's a screenshot of our previous rates page, if you'd like to save it:

    The old interactive rates page is still available here: https://web.archive.org/web/20180303071222/ting.com/rates though the links don't take you directly to the Ting website, and that link will only be useful until we drop our rates again. 

    But I'll take your feedback to the design team who implemented the change and see what changes might be able to be made in the future.

    Thanks for continuing to be a part of Ting!

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  • Thanks for the quick reply. I can see how the step by step approach works for potential customers. This is helpful for tracking where we are for existing usage. Like--uh oh, we still have 20 days and someone in the family needs to cut down on checking Facebook using cellular data. I also use the usage alerts, so that helps. Thanks again.

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  • I absolutely understand. For a short while, we had both the new "checkrates" page living alongside our regular rates page, but you definitely noticed the day we switched it over. 

    In addition to usage alerts, when you sign in to your Ting account on a desktop browser, we used have tachometer-style gauges that showed you when you're getting close to the end of a bucket, and found that complete circles were easier to understand and explain. 

    Here's an example from one of our internal testing accounts:

    You can see here that the third circle, data, is almost full. That means that a new bucket might be reached before the end of this billing cycle, and the circle will change to the XL bucket automatically.

    For my own Ting account, I find these circles way easier than trying to nail down the usage tiers for all three buckets every month, and I work for Ting and look at them every day.

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  • Yes, I do love the circles. It's just helpful to know what the next $ jump will be. But, overall. . . no complaints. Ting customer service is great, and we are still saving a lot of money. 

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  • I'll absolutely take that to the design team and ask them what we could be doing better to let you know what the next dollar amount jump would be.

    In the interim, we do also have an Estimated Bill feature at the top of the front page of your dashboard. It does a pretty good job at extrapolating your current usage through your billing date if nothing changes, but isn't going to be as accurate if you have a handle on those cellular data Facebook refreshes.

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