SIM Card Packaging

The SIM card that shipped with my newly purchased phone was packaged in a folder that looked like advertising, although it did have a label saying "GSM AND CDMA SIM CARDS" in significantly smaller print. 

I discarded it.  Then I had to call support who kindly sent me a new SIM card (in the same packaging).  When I received the new card I remembered the first advertisement and retrieved it from my trash.  Yes, I had received a SIM card with the phone.

Ting, please re-think your packaging for SIM cards!

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3 comments
  • Hi Brough,

    Thanks for sharing your feedback in this. The packaging of our SIMs is certainly something that we want to appear as straightforward and obvious as possible. Your experience proving otherwise is certainly a valuable lesson to us. When the next redesign comes around we'll absolutely keep this in mind. 

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  • I agree with there issue with the how the SIM is packaged. I received my CDMA sim as part of the card it is attached within and that card was loose in a cardboard shipping envelope. My SIM wound up being defective...after many hours of tests and trials. Aren't SIMs, at least, somewhat sensitive to static shocks. I think the SIM should be sent in some form of protective case. 

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  • Hey Jason, 

    SIM failure is so rare that it doesn't make a lot of sense to add in anything extra to the packaging increasing each shipment by just a few pennies. It doesn't seem like a lot, but it really does add up when you send out as many SIM cards as we do.

    It's more cost-effective to just send out another SIM card in the rare instance SIM failure does happen.

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