I should be able to access the app when I don't have an Internet connection.
Your statement is unclear. It might mean:
You have the app on your phone, but the app doesn't launch.
You don't have the app, wish to download the app to your phone, but cannot because the phone has no internet connection.
You want assistance in troubleshooting your phone's wifi connection?
You want assistance in troubleshooting your phone's cell data connection.
In any event, it'd also be useful to know what kind of phone it is, and whether it's connected (or expected to connect) via GSM or CDMA.
To echo Davids comment, we'll need a little more information to address your feature request.
Having access to the Ting app without having access to the internet would mean none of the information about your usage would be up to date. Additionally, you wouldn't be able to make any adjustments because an internet connection is required for any of the feature changes to take place.
I hope that helps. If you have any further questions feel free to get back in touch with me here.
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