As Ting customer I wanted to review expected / possible costs of adding another phone. Now when clicking on the "Rates" menu to find the old table, showing the different tiers/levels for each category - minutes, texts, and data - has been replaced with a very unfriendly user drop-down table that only shows one item at a time.
Why would anyone exploring Ting or long time Ting member want this format? It's not user friendly and does not present the summary of information at all. The old table presents the same information in one view, instead of making the users click each section (hiding the previous) to get the information they want. Even after clicking through the new page for rates it does not show the table after selections are made. That makes it hard to see what limits I might want to impose on specific users for each category or us as a group.
It doesn't matter if you are exploring Ting or a current user. The new presentation is inferior and less user friendly. It is a step backward. Don't make your website visitors click more times to get the information they want to see. OR have to do it multiple times to make comparisons. Someone at Ting should rethink this web page. AND please, PLEASE bring back the original, excellent, easy to use table?