Support for Android's native VVM functionality

When I made the switch to Ting I did so with the intention of using only Google devices running stock android. When I first got my Nexus 5 in Feb. of 2014, giving up visual voicemail was a sacrifice I was willing to accept considering the amazing value and customer service Ting has provided. Unfortunately, nearly 5 years later, I am still unable to use the visual voicemail feature on my phone. It just seems silly to not have this feature in 2018. 



  • Hey Logan, 

    VVM is hit or miss on anything other than Android phones, but there are some fixes. If those don't work for you, we're also open to suggesting Google Voice or YouMail as viable carrier-agnostic alternatives to Visual Voicemail.

    I made the switch to Google Voice a few years ago, before I was ever on Ting, and I'm really glad I did. When I did eventually switch to Ting, I didn't have to make sure it was all backed up somewhere else -- I just popped my programming codes into the Ting phone and my priceless voicemails were already all there, transcribed and everything.

    What phone are you unable to get VVM to work on, and which network?

  • I am really just looking for the stock functionality to work. 

    I am currently using a Nexus 6P and CDMA sim, but will soon be upgrading to the Pixel 3 XL.

  • Since Sprint axed their Google Voice integration, there hasn't been a way to get VVM on CDMA unless you're using Sprint's VVM app from the Play Store. The carrier-agnostic Android VVM app isn't supported by Sprint, and that's unlikely to change. 

  • So if I were to get a GSM sim for the Pixel 3XL, is it possible it might work?


  • It is possible but it's going to be hit or miss because it's Android. If it doesn't work I really like the YouMail app as a way to get the Visual Voicemail on a device. 


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