i'm new to Ting. just wonder, when will Ting support Apple watch cellular?
Welcome to Ting! For Apple Watches we don't have a set date for when we are going to be able to activate them for use on accounts. Right now there is some work being done behind the scenes so that we can use eSIMs. It's something that we are working towards though and when we are able to activate them we will be announcing it on our blog.
So would this be a month away, a year away, 5 years away from being supported?
I wouldn't think 5 years but it will still be a little bit. I wish I could you an exact date but the issue we are working to resolve right now involves our network partners who do work at their own pace. It's a high priority for us though and when we have some news we are going to let everyone know.
Ahh man I'm wondering the same thing. I want to switch over from AT&T but I have an Apple Watch 4 with LTE I'd like to use as well. Hopefully this will gain support sooner rather than later.
That's what we're hoping too, James. We are moving forward but there is still the hold up with our network partners. When we announce that we will support it'll be a big announcement since everyone has been patiently waiting.
I assume this is still being worked on. Is there a place to check on the progress ?
Hey Richard,The best bet would be to keep an eye on our Ting blog as any major developments will be posted there.
We are still working on making eSIM support/Support for Apple Watch happen but at this point, there is no ETA.
The same old explanation/excuse is getting old. Ting may never get that but doesn’t want to tell the customers. That’s how it feels to me.
We've been as upfront as possible dating back to our letter to the FCC on the subject of the proposed merger between Sprint and T-Mobile, feel free to check out the blog post our very own CEO did to outline our position on both the merger and the strong desire we have to help bring eSIM technology to as many mobile subscribers as possible.We aren't in the business of making promises we can't keep but we certainly are pushing to make this a reality as soon as we can.
To be fair, you never promised anything on eSIM / AppleWatch support. Does that mean we shouldn’t really expect anything? I found your tersely worded defensiveness both amusing and revealing. If I run Ting’s customer relations or corporate communications, I would find someone else to interact with customers. But that’s just me.
To be completely frank, Lucas, we're frustrated as well.
The issue with us not being able to support eSIM technology is not technical. It's bureaucratic in nature. Back when you posted this in October, it really did look like approval from the companies involved really was around the corner. That turned out not to be the case. We couldn't have known that at the time.
We're not alone in this. If you're keen enough to notice, no other MVNO in the US has eSIM support, either. None of them. Even the big guys don't have it. You'd figure if anyone could get it, maybe StraightTalk could get it. But, no. Only the MNOs have it, and even then support from them on it is -- less than ideal.
We understand your frustration. WE HEAR YOU. There isn't a day that goes by where eSIM doesn't get discussed around here as the "next big thing" in Ting activations. I mean, think about it -- getting people to switch their carrier without a SIM swap? Just by seeing an ad and scanning a QR code? It's a dream.
But until approval from the companies involved in the chain comes, it's a dream. The harsh reality is you shouldn't buy a device expecting eSIM support from any MVNO right now, Apple watch and Ting included. We're working to change that.
We're not going to point fingers in this arena. No good can come of that. We're going to keep our heads down and soldier on to attempt to get eSIM approval and activation on Ting.
Why not point fingers? I would like to give credit where credit is due. I certainly would like to have this information for my own benefit because I would never support anyone or business that make my life harder.
You don't run a successful, profitable, sustainable and popular company by burning bridges.
FYI, the only MVNO that supports the apple watch eSim is xfinity mobile, and it took them years to support it...and they only have one carrier partner (Verizon).
That's a great point, Manuel. While we'd strive for feature parity on eSIM, we'd be pleased and move forward if either network were currently ready to activate it for us.
Doesn’t the FCC agreement with T-Mobile and Sprint to allow them to merge include a requirement for them to provide eSim support? And if/when this happens isn’t it very probable that Ting will be able to support Apple Watch.
BTW, Ting’s optimism a year ago convinced me to buy a new Apple Watch. I’m still waiting for support.
The requirement extends to exactly their own postpaid, MNO customers. It does not guarantee support for wholesale MVNO buyers like us.
Though, repeating myself from earlier:
The issue with us not being able to support eSIM technology is not technical. It's bureaucratic in nature.
This subject has been a situation that many wanted meaningful results rather than sit back and spend a great deal going gray. It might be difficult being at the helm of Ting but the customers might simply jump the ship. At first I was willing to wait a little while but with my life in my hands, I am not so willing to wait and let nothing but some anxiety build until there are real results. It is now time to do some meaningful research to attempt find a solution for me which could mean to just jump the ship and say "Adios, Ting."
Hi Mary, There hasn't been any movement in us having the ability to activated Apple Watches yet. I understand your frustration and if an Apple Watch is something that you need from your phone carrier Ting is not going to be the right carrier for you at the moment. The good thing is we are a month to month service with no contract so you can come and go as need be. When you find the carrier that you want to switch to all you will need to do is bring them the port out information that is located in the Account Settings section of your Ting My Account and they will be able to transfer your number over. If you need a hand with anything though you can always reach out to us and we would be more than happy to lend a hand.
Some of the things going on is more source or influence for a heightened anxiety. For now, after spending a couple of hours doing my research, it isn't quite fruitless but the fruit is a bit exotic if anything. That actually leads to enough increase in prices I'm going to just stay right where I am. Xfinity was one of the possibles but nahhh....I don't care for them too much since they don't really have support for a Linux user when other issues come up. They try to place the blame to a place that I just don't buy. When they try to placate, it doesn't work. Even I can get more customer service here with my Ting account that has nothing to do with my Internet issues anyway...at least not yet. I'm not in Charlottesville, doggone it.
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