Visual Voicemail not working on new phone

I recently upgraded from a Nexus 5x to a Pixel 3. I moved my sim card, went through the data transfer process with the data transfer cable, and everything worked fine.  With the exception of visual voicemail. When I try to access it I just the the error message below. 'Try Again' doesn't seem to do anything. I am on GSM if that helps.

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  • Hey George,

    Congrats on the new phone lets see if we can help get that Visual voicemail working. Are you able to call your voicemail from that phone by using that app or holding down the 1 key? I'm thinking you may need to update the phone number your phone is using to access voicemail.

    If that's not the cause we may simply need to reset your network connection which is quick and easy if you can get in touch with support.

  • I get the same thing on my Pixel (1st gen).  I saw some articles on other sites that seemed to point toward this being an issue with the T-Mobile provisioning for the Pixel and that they had fixed it for the Pixel 3.  Some folks on other sites seemed to report that trying to activate it many times in a row got it to work, but I have had no such luck.

    I posted a thread that is in the Discussion forum about an VVM app that was recommended by a text from T-Mobile when I reactivated my phone after a repair: https://help.ting.com/hc/en-us/community/posts/360028835594-Visual-voicemail-on-Ting-GSM-with-Pixel

    I did not get that other app to work and I have not gotten any replies in that forum either.  I feel your pain, would really like the stock Android VVM to just work.

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