Post

3 followers Follow
0
Avatar

Sprint can't activate phone used on Ting

I have two Moto G (1st Gen) phones I bought from Ting a while back, though I think they were previously a Boost phone, that I no longer use.  I want to sell them but Sprint keeps telling me these phones can't be activated with them.  I've chatted with two different Sprint reps, called their support center and then took it into a Sprint store.  No one can tell me why just that it can't be activated.

I've had two chats with Ting reps who both see nothing wrong on Ting's end and both pushed the phones back to Sprint but nothing seems to help.  I checked it against Boost's online checker and it passes there...anyway I've spent too much time and lost two potential sales but thought I'd ask here.  If no one really knows then I'll probably end up donating.

Thanks!

Travis Waite

Please sign in to leave a comment.

2 comments

0
Avatar

Hey Travis,

Normally I would assume this is down to how the phone is identified in the Sprint system as far as MVNO/Ting (PLBL) or Sprint (SPCS) but I see we have already changed that and the MEID still does not clear the Sprint checker.

Given that we've already swapped the phone back to Sprint it would be up to them to at least clarify why the phone can not be activated with them, while I'm not entirely familiar with their systems there really seems to be no reason on our end that the device could not be activated.

Christian Robinette 0 votes
0
Avatar

There's a good chance your Moto G 1st Gen are designed to only be used by MVNOs or on Sprint Prepaid. Sprint is a little weird about the phones that are specifically designed for networks like Sprint Prepaid, Virgin Mobile and Boost Mobile. 

If you can send me the IMEI to mitch@ting.com, I can confirm, but I think your issue is C2 of this post. That means Sprint will never activate it on postpaid, even if the ownership flag is correct.

Mitch Surprenant 0 votes