I was texting my long distance boyfriend (as usual) and all of a sudden, at 1 in the morning, I get a msg that says my msgs are blocked. Wtf? I google and ohhhh, Ting has suddenly decided that I've sent too many messages. I check my account and LOOK, I've only gone through 51% of my alotted text msgs for the month! I'm sitting at 58 dollars of the 100 I pay every month for this service!
No problem, there was some sort of mistake, I'll just call customer support.
Except THERE IS NO CUSTOMER SUPPORT 24/7. The number I called is closed. There's no online chat. That's closed too. There is literally NO SUPPORT if you have some sort of emergency when their call center hours are done.
I did nothing wrong. My bill is up to date, I haven't gone over my text allowance, but when YOUR service fails I have NO RECOURSE.
I'd much rather pay 10-20 dollars extra a month for UNLIMITED service that offers support whenever I need it. I am just a 4 year customer venting that I've had ENOUGH of deceptive billing looking like it's oh so much cheaper when I get billed outrageously for going a few minutes over a month here or there and having to sweat over watching every text I send and the bill comes out to be the same as every other major carrier out there, and whenever I have problems ( and this is not the first or second time) I can't reach out to get it fixed immediately.
I am so freaking frustrated and I'm done.