Verizon said Ting locked my unlocked phone!
I decided to switch to Verizon prepaid service because it is simply a better deal if you use any considerable amount of data. I purchased and activated a VZ Sim card and attempted to activate the unlimited data plan via their activation website. Every time I clicked to submit my prepaid data plan payment, the site said the transaction could not be completed.
The problem was not with my credit card because I had plenty of credit available and tried to activate with 4 different cards. The problem cannot be my phone itself as it is a completely unlocked Moto G5S from Best Buy and is compatible with all major carriers (and VZ even sells it as one of their prepaid boxed phones). I could not understand what the problem was.
One day I stopped in a VZ store and inquired as to what was wrong with their activation process. The rep told me very confidently (really sounded like she knew what she was talking about) that this problem occurs regularly when switching to VZ from other carriers and that it is caused by Ting somehow "locking" my completely unlocked phone through the SIM card activation process. She made it very clear that the problem is something that Ting has done to prevent me from switching carriers at will. She said that Ting requires you to ask them to release your phone from their service.
Is this true???? Is there something that your SIM card or the activation process does to the phone to prevent people from switching freely at will? It doesn't sound like it could be true, but she was extremely convincing and I cannot think of any other reason why I can't switch. This problem only makes me want to switch even more. Please help me. What must I do to switch from Ting (to Verizon) ?????
(BTW, VZ's CS is far inferior to Ting's. Thank you for that. Keep it up!)