Hi - I'm porting out my number since my new employer is giving me a phone with service at t-mobile. My current ting service is the GSM service which I also think is t-moblie.
The port out process is taking over 1 day and t-mobile says everything is fine on their end and we've double checked the account number and pin 3 times (correct). T-mobile is getting no error messages on their end.
Is there something I need to enable on my account to allow to the port to happen besides just giving the account and PIN number to the new carrier?