Can't Re-enable Data

I had an alert set for my device to suspend data after a certain point. But going into my account and deleting said alert and enabling data for my device again has done nothing.

I still can't access data on my phone. I get a little notification to "sign in to the network". I waited hours after enabling data, I've restarted my phone, I've reset my APN settings. Nothings working and it's incredibly frustrating. 

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  • Hi Kiyalie,

     

     Thanks for reaching out. If you went through all of these trouble-shooting steps already it might be something on the account level that we have to investigate. For that we would need you to contact our support through phone, email or our online chat because we would need to look at private information. 

     We are open from 8 am to 1 am ET weekdays and from 8 am to 11 pm ET on the weekends. If you need our contact information or to start a online chat it can be found here.

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