Can't receive calls

Every time someone calls me it goes to voicemail but I can call other people no problem. I'm going to be getting called for an interview within the next few days so if I happen to miss it because of Ting's phone service not working properly, I'm going to be switching immediately. 

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  • Hey Barbara, 

    If you have a newer phone, double-check that you're using LTE for calls. When you make a call, does the LTE symbol stay lit up, or does it go away? If it goes away while you're in a call, you're probably not using VoLTE, which can cause exactly the issue you're describing.

    I see you've already reached out to help@ting.com -- that's the correct next step in troubleshooting. We'll reset your network connection to make sure it's nothing on our end, but if you mention to the agent that you are or aren't seeing the LTE symbol in the corner of your phone while you're in a phone call, that should help us out a lot.

    The other thing you can do is enable WiFi calling. This lets you make and receive phone calls over your home WiFi connection, rather than the network, which makes it more reliable than the regular 2G connection I believe you're currently using for phone calls.

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  • I've been having that problem for a while now. I just assumed it was some software bug on my phone. The device in question is a Motorola Nexus 6. 90% of the time, incoming voice calls will not have the normal GUI menu pop-up to allow me to accept the call. All I see is a black screen. While the phone continues ringing, I can get into my home screen. Then I have just been waiting for the caller to hang up so I can look at the call history. At which point I call-back. A few times I get a busy signal as the person is still in the middle of leaving me a voice message

     

    I haven't paid too much attention to what symbols do or do not show while calls come in. But I have been paying attention to that before attempting to send photos, as the signal around my house is usually showing a roaming state

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  • I think you're right, that it's a software bug. Have you yet tried to clear data for the dialer app you're using? That would be my first troubleshooting step.

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  • I've cleared the dialer. I usually wind up clearing the cache for everything one or two times a year

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  • And when's the last time you factory reset it?

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  • That one, I haven't done yet since I first bought the phone. I got the phone off of ebay, so I did a factory reset right then. I just haven't looked into what it takes to backup everything I want to keep. Do any of the backup options include making a list of apps to reinstall?

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  • Not on something as old as the Nexus 6, but if you sign in with your same Google account, all your paid and free apps will be available to reinstall from the Play Store. It's a reverse-chronological list from your most-recent install to the earliest.

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  • I guess that helps some. But a few apps are off of F-Droid, so I'd need to make a list anyways

     

    But what I would like to do is not install apps such as Google+, Youtube & others. I got the phone because it was supposed to be free from bloatware. But then it comes loaded with Google's version of bloatware! There's quite a few apps I have seen running in the background & even communicating out over my data plan, that I have no use for. That is using up my CPU, battery & data. It's one of the main reasons I make sure cell data is always turned off. So all those extra processes are running out over wifi. Still very annoying!

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  • I think you're always going to end up with some pre-installed programs. Even the iPhone comes with some pre-installed programs these days. 

    I do miss my Nexus 6 and it's at-the-time massive screen. I couldn't help but spin it on its back.

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  • It's not so much that I don't like having pre-installed programs. But when I am not able to uninstall those in order to streamline my device for what I need, I have to wonder why I have put up with this for so long!

    That screen is an absolute must-have when I'm out hiking in the national park. That also includes OsmAnd. But I still wish the screen was larger. I have a Garmin GPSmap 64 that I don't use because the screen size is so limiting compared to my phone. I can zoom the map out just enough to have situational-awareness of the canyons I'm navigating in, while still being able to discern features I can compare against visible landmarks

    I have a Garmin Glo, but the phones built-in GPS receiver seems to perform well enough that it's not worth the hassle of rigging up another device

    In airplane mode and with the screen brightness turned down some, I can get at least 8 hours of continuous track-logging

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  • Just got a voice call, and it worked like it's supposed to. It's possible that clearing the phone app's cache fixed it. I'll see when the next few calls also work. It's possible I hadn't cleared the caches for a year

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  • If you're not able to get this call issue resolved, you might want to at least entertain getting an update phone with a huge screen. These days, there are so many more options than existed back when the Nexus 6 came out.

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  • Although it sounds like a software bug, the Proximity Sensor can sometimes fail to turn the screen on when a call comes in.

    It only takes a small piece of dirt or lint to block the Sensor and keep it from working. The Sensor still thinks it's by your head when it's not and the phone's screen remains black.

    If you have this problem again, get an APP like AIDA64. This will tell you if the Proximity Sensor is working as it should. You put your thumb near the Sensor and the distance should go to 0 cm. Remove it and it should return to 5 cm.

     

    A second thing is I always activate the Developer Mode. (tap on Build Number at the bottom of About Phone seven times.)

    This allows me to see what Apps are running in the background when I've turned them OFF.

    Any APPS that are still running after I turn the APP OFF and it's not needed or come back on in the background without my permission are deleted.

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  • Proximity sensor is working ok. When I call a number back, the screen turns off & on like normal

     

    Which reminds me of something else. The IR emitter on the proximity sensor has a random looking flash interval. When you aim a security camera at the phone's screen, with the cameras IR filter in 'night mode', you can see what appears to look like a morse code signalling sequence. I've been pondering the idea that data can be transmitted off of the phone in this manner. Maybe useful as a kind of transponder ID

     

    I had the developer options enabled from day one. When I look at running background apps, I always say to myself: 'To brick, or not to brick? That is the question, which plagues a man's soul'

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