How can I monitor Franklin R850 MiFi usage?

So far the R850 is working well (better than my current T-Mo MF915), but I can't figure out where to monitor usage so I know when I'm getting close to the 30G cap.

The R850's Data Used on the side bar appears to reset every time the connection resets.  The "Check Usage" feature doesn't do anything (probably meant to work with Sprint accounts only).

In my Ting app and in my Ting web Control Panel, I only see Cellular data usage, not MiFi usage.

Thanks,

Tony

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17 comments
  • Hi Tony,

    With regards to the Hotspot, usage will not count towards your total account usage and will not be viewable through the account. You will receive an email & text message to the primary phone number on the account when 20GB and 25GB of usage have been accumulated and also when you've hit the 30GB cap.

    We've put together an FAQ for the Franklin R850 offer but please do reach out with any other questions! 

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  • That's OK for now.  However, I recommend 1) Adding this info to the FAQ, and 2) If you get enough users, look at adding more real time usage to the app & control panel.

    Thanks

    Tony

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  • Thanks for the suggestions Tony, I've passed on the request to update the FAQ to include that information I provided to our documentation team.

    I also went ahead and submitted a feature request to ask that we add additional customization as far as the control panel as well as the capability to monitor the usage so hopefully we can make that happen.

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  • I second the request for the ability to monitor data usage. Thanks.

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  • I third the request for the ability to monitor data usage.

    Otherwise the hotspot is working great at my house!

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  • if we're taking a poll than i'm all for an accurate monitor. these r850s are handed out to sprint's corp customer's and they're setup for unlimited data usage. i guess the easy method would be a rom mudule for the r850 that accrued data use.

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  • Poking around in the web interface for the Franklin R850, I found an indicator that looks like it could be used to monitor usage if you're willing to make notes about where it is. While a counter that matches your billing cycle would be useful, this at least provides the information if you don't mind a little math.

    1. Following the instructions in the R850 user guide, launch a browser and access the Web UI via http://myhotspot or http://192.168.128.1.

    2. Log in.

    3. Click on the About tab.

    Under this About tab are several headings, including WWAN Info. The last item under that heading is "Lifetime transferred" that gives total usage to the nearest 1% of a GB. (I thought this might only show the usage from when this device was active under a regular Sprint account, but it has changed by 0.01 GB since I first made note of its number.)

     

     

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  • Last month I got an email from Ting saying I had used 20GB but the "Lifetime transferred" only showed a little over 16GB, so it wasn't very accurate that time...

    I'll see this month as I recorded the "Lifetime transferred" count when my plan renewed, wish there was a way to manually clear just this counter, or better yet automatically on plan renewal date...

     

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  • maybe the webui subtracts handshake data use while sprint/ting charge for it in this case. that would be the string to use if they want to revise the r850 rom to update accurate data usage. the data use home button could also direct to a new ting app tab. my suspicion is the hotspot is a temporary deal that will be reneged on us in about a year though.

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  • Just activated my hotspot and so far so good, but the inability to check usage is a major downside.  I did check the webUI, but it's not as robust as it should be... usage info is pretty basic, IMO.  
    So, add me to the customers requesting this.  

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  • We understand if the auto-alerts and webUI aren't cutting it and while we have discussed how we code implement something more like the typical Ting usage reporting its difficult to say how or when that would happen.

    We'll keep bringing it up and we appreciate the feedback!

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  • Real-time usage monitoring is a make-or-break feature. Surprised that the hotspot was released to Ting customers without this critical, essential functionality.

    Please add this as soon as possible, or get ready for negative reviews and general customer dissatisfaction that, fairly or not, reflects negatively on the rest of Ting's stellar reputation.

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  • Richard, 

    We are working on something a little different, but providing usage information on these hotspots is probably low priority for a few reasons:

    1. It's promotional. We expect at some point the plan will go away, either through us ending it or the company providing our wholesale access (Sprint) getting bought up by another company (T-Mobile) and raising wholesale rates to the point where we can no longer offer it at this price. If it becomes a permanent feature, I could see us launching data usage tracking.

    2. It's a flat rate, unlike nearly all of our other products where the price changes with use. It's $25 total if you use 25MB total and it's $25 total if you use 25GB total. There's no overages on it as it's capped, and there's no discount for using less.

    3. We do already have an alert system in place for 20GB, 25GB and 30GB via the aforementioned text messages. If you've not received the first message, assume you're under 20GB. 

    We'll continue to make sure this gets brought up at our Feature Request meetings, but I didn't want to give you false hope in light of the above-mentioned issues.

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  • Could you add alerts every 5GB, starting at the first 5GB? I am guessing that would be no more than one or two lines of code changes in your existing email alert system. I feel like I am driving with my eyes closed otherwise. We realize that the cost is a flat $25, regardless of how much of the 30GB is used, but we don't want to find out that we have used 20GB during the first few days, for example, and then be limping along for the many days remaining.

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  • I second the every 5 GB

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  • Richard and Wesley, 

    You can set an alert at 5GB here: https://ting.com/blog/setting-alerts-and-caps-on-ting/

    It's not on by default, but it should give you that peace of mind you're looking for.

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  • that is a good solution

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