Hi. I've been a longtime, satisfied customer of Ting since 2013. Since 2015, I've been using Ting with an iPhone and it's been great. I primarily use the iPhone when connected to wifi so my needs have been limited. My bills have been between $13 and $20 each month, usually on the lower end of that range.
This week, I bought a used iPhone 8 to replace my iPhone 5S. I had been planning to use Ting with the iPhone 8 and I ordered the Sim card. However, out of curiosity, I did a Google search for inexpensive cell providers and discovered Red Pocket.
I was surprised to find that Red Pocket has plans that are more of a bargain than using Ting. So I decided to switch. I ordered a plan for $15/month (only $15.72 including tax) that gives me 1000 minutes of talk, unlimited texts, and 1GB of data. An equivalent "plan" on Ting is much more expensive.
I feel a little bad about leaving Ting, because I was a satisfied customer, as I said, and I feel that Ting is a responsive company that I want to see succeed. But Red Pocket just provides a lot more value to me right now. I'm posting this message in the forums to let Ting know why I'm leaving and that I may come back in the future if Ting's pricing is closer to Red Pocket's.
Also, if I somehow I have issues with Red Pocket, then I will come back to Ting. Other than Red Pocket, I couldn't find another cell provider that made me want to switch.