How to move second phone from Freedompop to same Ting account

Hello,

I have moved a first Freedompop phone successfully to Ting, and want to move a second phone onto the same account, keeping the Freedompop phone number.  It is not clear on the website how to achieve this.  Do I use the "Add Device" link?  A person from Ting Mobile support provided the following instructions but it is not clear how/where to do this:

"When attempting to switch your second line merge them into the same Ting account and then you they go through the migration page, instead of creating a new Ting account. One you begin migration on a second phone, choose the option to log in to an existing Ting account. This will be the account you created for the first phone."

Thanks.

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  • Hi Laura,

    Please use the same Freedom Pop to Ting landing page to migrate your line as you should be given the option to either create a new account or log in/add to your existing Ting account. If you choose to log in to your account that will add any lines you are migrating to your same Ting account and doing it this way ensures you can take advantage of the great deals we are offering.

     

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  • Hi, Thanks for the response. 

    Following the link to migrate, after clicking on the "Get Started" link, the next page has "Confirm Your FreedomPop Account".   The only option is to enter my Freedompop info.  Entering my info and clicking the button takes me to the Plans page.  Again, no option to log into an existing Ting account.  Selecting the default plan and clicking "Continue" takes me to the Billing page.  The only option is to fill in the billing info and click Confirm. 

    Where do I find the option to log in/add to my existing Ting account?

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  • Hey Laura,

    If the email being used for the second line matches that from the first then the billing details from your Ting account should auto-populate once you click "Continue" after selecting a plan.

    If they were on separate accounts/emails with Freedom Pop they will need to migrate this way as well but we would be able to merge these accounts for you once your lines have been migrated to Ting.

    If you have any other questions on migrating additional lines please reach out to Freedompop@Ting.com and they can help out and once your lines have been migrated please get in touch with Ting support for help getting your lines on the account you want to use going forward.

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  • Thanks.  The two phones were on different emails/accts at Freedompop.

    Here's the problem:  I tried to migrate the second line, using the same Visa card as I used for the first.  But, as I now know, Ting requires different VISA #'s for each account.  We have a second Visa card which I immediately tried.  However, Ting rejected the other Visa card we have (it's a BofA card, and it is active and should not have been rejected by the Ting payment service; I contacted BofA and they verified that the problem occurred within Ting - the charge never reached BofA).  So, I can't create another Ting account for the second phone unless you guys either 1) resolve the issue with the BofA card reject, or 2) somehow otherwise allow the migration of the second phone to the first account, or 3) let me know of another payment option that will work so I can move the second phone to the first account.  I am stuck.  Please help.

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  • Ah ok, sorry to hear there were issues adding that card!

    We would have to direct you to email the team at FreedomPop@Ting.com (please do not include any credit card details for security reasons) and they can help out with adding or card or potentially even with migrating your second Freedom Pop account to your Ting account as well.

    Another option would be picking up a prepaid card to use for the migration as once your account is with Ting we could then help merge but if you'd like to avoid that please do email our dedicated Freedom Pop team for help.

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  • OK, thanks for the help.  I'll keep trying with them.

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  • What kinds of prepaid cards will work on the Ting site?  I tried a prepaid visa gift card with $25 on it and got the same Declined result as with the other visa card.  Please advise. 

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  • Usually it's the GreenDot cards that work well. But if you're continuing to get errors, I would err on the side of caution and just wait patiently for the freedompop@ting.com team to solve this for you. It's a good bunch of people over there, but they're like all of us at Ting this week under heavy load. 

    We're in all-hands mode, though. Thank you so much for your patience!

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  • I am also having issues moving my second FP account. I have the Ting acct set up, and it shows my phone number but no billing info because of the Credit Card is in use with another account issue. I emailed the freedompop@ting team - but wanted to comment here that your timely and informative replies (here in the help center) and explanations already far surpass any I experienced with FreedomPop. So, thanks for that and I will try to be more patient waiting for my email help reply :)

     

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  • Thank you, Christine! That compliment means so much to me and my team.

    The FP-Ting team is working at full speed right now to resolve any and all issues, and I'm confident they'll get yours sorted as soon as they're able.

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