Unable to finish migration from freedompop

Keep getting below message, when trying to use the link. Have tried so many times.

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We’ve hit a snag

Something isn't matching up. Please check the information you entered and try again. Enter any phone number from your FreedomPop account. You can also use an IMEI, ESN or MEID number. Dial *#06# on your phone to see this info.

It's possible your FreedomPop account hasn't been moved over to Ting yet. In that case, please try again later. Your phone will continue to work leading up to, during and following the move to Ting.

If all else fails, you can email us at freedompop@ting.com and we'll be happy to help.

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4 comments
  • Are you looking up your account using the MEID, or the phone number? We're seeing this message a lot if you use the phone number due to how FreedomPop prepared the records for migration. If you use the MEID of the device, it should come up correctly. 

    If it doesn't, let me know.

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  • Does not work with MEID number also.

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  • Any update ? Can't use phone for calls or texting now for multiple days...

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  • Hi Srinivasa,

     If you attempted to use both the IMEI and phone number from FreedomPop and both are unable to bring up your account to migrate over we would need to do more investigating on the backend. If you email FreedomPop@Ting.com one of our team members will take a look for you. 

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